Amber Stepp
Fort Worth,TX
Summary
Accomplished Property Manager with a proven track record at Store Here Self Storage, enhancing tenant satisfaction and occupancy rates through effective marketing and thorough tenant screenings. Skilled in property management and customer service, adept at maintaining compliance and streamlining rent collection processes. Achieved significant improvements in revenue generation and operational efficiency.
Overview
9
9
years of professional experience
Work History
Property Manager
Store Here Self Storage RHW Capital Management
02.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated with legal counsel to resolve tenant disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Property Manager
Blue Sky Self Storage
05.2020 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Benefit 5 Coordinator
Ross & Matthews P.C.
10.2015 - 04.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Negotiated favorable contracts with vendors for cost-effective benefit offerings that supported company objectives.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
Education
Bachelor's of Business Administration - Management
Strayer University
Cedar Hill, TX12-2028
Certification - Cosmetology
Ogle School of Hair, Skin, And Nails
Hurst, TX05-2006
High School Diploma -
St. Augustine's Catholic High School
Fort Worth, TX12-2003
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Tenant and eviction laws
Timeline
Property Manager
Store Here Self Storage RHW Capital Management
02.2022 - Current
Property Manager
Blue Sky Self Storage
05.2020 - 01.2022
Benefit 5 Coordinator
Ross & Matthews P.C.
10.2015 - 04.2020
Bachelor's of Business Administration - Management
Strayer University
Certification - Cosmetology
Ogle School of Hair, Skin, And Nails
High School Diploma -
St. Augustine's Catholic High School
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