Amber Stiles
Hastings,MI
Summary
Leadership Highlights
- Team Development & Mentorship: Successfully led diverse teams in fast-paced production and consolidation environments, fostering a culture of accountability, continuous learning, and mutual respect. Known for identifying individual strengths and aligning them with team goals to maximize performance.
- Training & Onboarding: Designed and implemented structured training programs to ensure new hires and cross-functional team members were fully equipped to meet quality and compliance standards. Reduced onboarding time while improving retention and productivity.
- Process Leadership: Spearheaded initiatives to streamline workflows and improve cross-departmental communication, resulting in measurable gains in efficiency and data accuracy. Led by example to instill a mindset of continuous improvement.
- Conflict Resolution & Decision-Making: Acted as the go-to leader for resolving operational challenges and interpersonal conflicts. Maintained a calm, solutions-focused approach that preserved team morale and kept projects on track.
- Autonomous Leadership: Trusted to lead without direct supervision, consistently delivering results while upholding company policies and standards. Recognized for reliability, initiative, and the ability to manage shifting priorities with confidence.
Overview
16
16
years of professional experience
Work History
Esthetician Assistant
Angie Lash and Brow Kingdom
09.2023 - 02.2025
- Assisted estheticians in providing skincare treatments, enhancing client satisfaction and service quality.
- Managed appointment scheduling and client records, ensuring streamlined operations and efficient service delivery.
- Educated clients on skincare routines and product usage, fostering long-term relationships and repeat business.
- Maintained cleanliness of treatment rooms and equipment, adhering to sanitation protocols for safety compliance.
Zone Leader
Steelcase
06.2018 - 11.2023
- Led cross-functional teams to improve operational efficiency and streamline workflows.
- Developed training programs for new staff, enhancing onboarding processes and reducing ramp-up time.
- Implemented process improvements that increased productivity and reduced waste within the zone.
- Analyzed performance metrics to identify trends and drive strategic decision-making for resource allocation.
- Fostered a culture of safety by enforcing compliance with health regulations and company policies.
- Coordinated communication between departments to resolve issues swiftly and maintain operational consistency.
- Mentored junior team members, promoting skill development and knowledge sharing across the team.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess and obsolescence risks.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Achieved consistent growth in revenue generation with targeted sales strategies tailored specifically for each client segment.
- Developed and executed comprehensive training programs for continuous skill enhancement of staff.
- Implemented process improvements for streamlined workflow across various departments in the zone operations center.
- Conducted regular audits of facility safety standards, ensuring compliance with regulations and minimizing potential risks.
- Continuously monitored competitive landscape analysis to maintain an up-to-date understanding of industry dynamics, informing strategic planning for the zone''s overall success.
- Enhanced team productivity by implementing efficient zone management strategies.
- Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
- Analyzed performance metrics, adjusting strategies as needed to meet or exceed targets consistently.
- Cultivated long-lasting partnerships with key industry players by demonstrating exceptional negotiation skills.
- Established a strong rapport with clients, resulting in higher retention rates and repeat business.
- Managed inventory levels effectively, reducing waste and optimizing supply chain processes within the zone.
- Led complex projects from conception through completion, ensuring timely delivery without compromising quality or budgetary constraints.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
- Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
- Assessed market trends regularly to identify new opportunities for expansion while mitigating potential threats.
- Leveraged data-driven insights to make informed decisions regarding staffing needs, budget allocations, and resource planning.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
B2B Consolidation Assistant Manager
Notions Marketing
01.2015 - 05.2018
- Quality Check and scanning large Business orders and Amazon orders to ship them UPS, Fedx, ground, and internationally. I scan orders in a timely manner following all proper training and help my fellow coworkers with solving problems such as; Locating missing totes, case picks and triage orders on Tableau, Reddwerks, JDA and/or Dematic.
Account Manager/Human resources
Recycling Concepts
01.2014 - 01.2016
- I was responsible for organizing and scheduling workers to ensure that their warehouse is fully staffed for each work shift. I specialize in recruiting, screening, interviewing and placing workers. I also handled employee relations, payroll, benefits and training. I Planned, direct and coordinate the administrative functions of an organization.
Tanning Consultant
Electric Beach
01.2013 - 01.2014
- I was responsible for offering tanning consultancy services to clients. Assessing customer needs, making appointments, cleaning beds, promoting and selling various products, lotions and protective eyewear.
Service Desk Clerk
Spartan Nash
01.2009 - 01.2013
- I was responsible for assisting patrons at the customer service desk within a grocery store, initiates, returns, resolve customers issues and escalate complaints to management as appropriate.
Education
Aesthetician Certified - Aesthetician
Angie Lash Brow Kingdom
Grandville MI12-2023
Medical Billing And Coding - Medical Technology
GRCC
Grand Rapids, MI01.2009
GED -
Creston Adult Education
Grand Rapids MI01.2007
High School -
Creston High School
01.2006
Skills
- Proficient in office management systems and procedures, with excellent time management skills and the ability multitask and work effectively Demonstrates attention to detail, problem-solving, and strong organizational and planning abilities Experienced in Warehouse Execution software Skilled in effective negotiation, supply chain management, shipping and receiving, in industrial and warehouse organization
Exhibits stress tolerance, knowledge of quality control procedures, and mechanical aptitude Committed to learning, and collaboration Capable of working under pressure, adaptability, and maintaining reliability Excels in communication, critical thinking, and clear articulation Experienced in order picking, organizational skills, active listening, and teamwork
Proficient in hand and power tool operation, material handling, decision-making, product packaging, tagging and labeling, warehouse operations Expertise in relationship building, safety procedures, jack operation, and fragile item Skilled in team building, data entry, visual inspection, and adherence to safety protocols
Demonstrates hand-eye coordination, task prioritization, shipment tracking, equipment operation and self-motivation Proficient in pallet building wrapping, interpersonal skills, analytical thinking, and storage organization Capable of meeting deadlines, sorting and staging, optimizing space utilization, and organizing products
Exhibits professionalism, goal setting, and strong written and verbal communication Knowledgeable in shipping procedures, quality control, safety monitoring, record-keeping, and inventory tracking Demonstrates physical stamina adaptability, and continuous improvement Skilled in optimization, quality product identification, OSHA compliance, order fulfillment, and shipment preparation Experienced in damage, production, and maintaining high standards of workplace safety
Accomplishments
- Achieved HOT/reorders by introducing Excel for Expediting tasks.
- Collaborated with a team of 7 in the development of Microsoft equipment and modern office furniture
- Supervised a team of 13 staff members in 6 departments daily.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Quality which led to on time delivery and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Esthetician Assistant
Angie Lash and Brow Kingdom
09.2023 - 02.2025
Zone Leader
Steelcase
06.2018 - 11.2023
B2B Consolidation Assistant Manager
Notions Marketing
01.2015 - 05.2018
Account Manager/Human resources
Recycling Concepts
01.2014 - 01.2016
Tanning Consultant
Electric Beach
01.2013 - 01.2014
Service Desk Clerk
Spartan Nash
01.2009 - 01.2013
Aesthetician Certified - Aesthetician
Angie Lash Brow Kingdom
Medical Billing And Coding - Medical Technology
GRCC
GED -
Creston Adult Education
High School -
Creston High School
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