Hi, I’m
Amber St. James
BHT, Case Management, Counselor, Group Facilitator
Vanleer,TN
Summary
Highly motivated and dedicated professional with a strong work ethic and a passion for continuous learning. Keen interest in the rehabilitation field, confident that skills and abilities will greatly contribute to any organization. Collaborative by nature, excels in providing exceptional customer service and finding effective solutions to complex problems. Draws from diverse work experiences and personal journey, developed a unique ability to connect with others and thrive in any role. Currently pursuing LADAC supervision and CPRS certification, committed to furthering education by obtaining a Bachelor's degree in Psychology.
Overview
18
years of professional experience
Work History
Freeman Recovery Center
Behavioral Health Technician
10.2024 - Current
Job overview
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Prepared and submitted daily Type reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Counseled and mentored clients on substance use and life choices.
- Organized recreational activities to assist in patient recovery.
- Treated clients and families with respect and dignity.
Charles Watts Scrap
Secretary
10.2019 - 07.2024
Job overview
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Scheduled meetings and sent invitations specifying time and location.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Shoney's Restaurant
Waitress
10.2013 - 05.2016
Job overview
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared checks, itemizing total meal costs and taxes.
Landstar Trucking
Dispatcher
09.2014 - 05.2015
Job overview
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Monitored changes in delivery schedule and communicated changes to customers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Answered customer requests with information about product availability, shipping information and status updates.
- Investigated and resolved customer and vendor issues to retain business.
American Sleep Studies
Sleep Technician
07.2007 - 07.2009
Job overview
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned medical equipment or facilities.
- Instructed patients in use of assistive equipment.
- Communicated test or assessment results to medical professionals.
- Communicated with management or other staff to resolve problems.
Education
Middle Tennessee State UniversityMurfreesboro, TN
Bachelor of Science from Teaching
Columbia State Community CollegeColumbia, TN
Associate of Science from Teaching
05.2004
Skills
- Strong Organizational Skills
- Schedule Management
- Confidentiality and Data
- Verbal and Written Communication
- Task Prioritization
- Professional and Courteous
- Strong Client Addiction Education Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- De-escalation strategies
- Crisis handling
- Patient observation
- Group facilitation
- Substance abuse experience
- Self-care practices
- Records management
- Recovery-oriented approach
- Substance abuse counseling
- Trauma-informed care
- Co-occurring disorders
- Client engagement
- Empathy and compassion
Timeline
Behavioral Health Technician
Freeman Recovery Center
10.2024 - Current
Secretary
Charles Watts Scrap
10.2019 - 07.2024
Dispatcher
Landstar Trucking
09.2014 - 05.2015
Waitress
Shoney's Restaurant
10.2013 - 05.2016
Sleep Technician
American Sleep Studies
07.2007 - 07.2009
Middle Tennessee State University
Bachelor of Science from Teaching
Columbia State Community College
Associate of Science from Teaching
Similar Profiles
Felisha EadyFelisha Eady
Driver at Freeman Recovery CenterDriver at Freeman Recovery Center
Briauna EalyBriauna Ealy
LMSW Outpatient Counselor at Freeman Health PartnersLMSW Outpatient Counselor at Freeman Health Partners
Teresa Maloney JonesTeresa Maloney Jones
Outreach Director (Volunteer Position) at The Faith Center Intl/W.E. Freeman OutreachOutreach Director (Volunteer Position) at The Faith Center Intl/W.E. Freeman Outreach