Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Stokes

Milwaukee

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

BMO Bank of Montreal
01.2022 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educate customers on banking tools and digital navigation while ensuring secure access protocols.
  • Created user accounts and assigned permissions.

Customer Service Representative Team Lead

Advanced Disposal
10.2020 - 01.2022
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Customer Service Representative

Optum
10.2018 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled high-volume, sensitive calls involving billing, authorizations, and appointment scheduling.
  • Assisted callers in navigating multiple digital systems to access or modify care services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Milwaukee High School of Arts
Milwaukee, WI

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Courteous demeanor
  • Technical support
  • Product knowledge
  • Time management
  • Coordination
  • Customer relations
  • Banking operations support
  • Call center operations
  • High-energy attitude
  • Account management
  • Building rapport

Timeline

Customer Service Representative

BMO Bank of Montreal
01.2022 - Current

Customer Service Representative Team Lead

Advanced Disposal
10.2020 - 01.2022

Customer Service Representative

Optum
10.2018 - 09.2020

Milwaukee High School of Arts

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