Detail-oriented Office Manager with extensive experience in accounts payable, customer service, and organizational skills. Proven ability to streamline processes and maintain accurate records.
Work History
Office Manager - Part Time (15-20 Hours Per Week)
12 Years 11 Months
Mike's Classic Cars | 11.2013 - Current
Process all accounts payables and receivables
Review invoices for appropriate documentation and approval prior to payment
Post customer payments by recording cash, checks, and credit card transactions
Maintain client and vendor records and related information
Maintain and keep current employee attendance records
Assist senior-level management with other duties as assigned to facilitate efficient business operations
Prepare daily deposit
Process payroll for 1099 subcontractors
Assist with employee payroll and maintain employee payroll records
Ensure timely 941 tax deposits and other payroll tax liabilities
Maintain all insurance data, including policies, certificates of insurance and vehicle insurance
Sort and distribute incoming mail
Respond to vendor inquiries
Complete new hire job packets and screen potential applicants
Reconcile bank accounts
Assist with month end closing
Maintain office equipment and arrange necessary repairs
Accounting Specialist - Full Time
3 Years
LovelySkin | 07.2017 - 07.2020
Process a high volume of full-cycle accounts payable transactions accurately and efficiently
Enter invoices and post items to the accounting system in a timely manner
Match invoices to purchase orders, delivery slips, and work orders for verification
Ensure all invoices have proper approvals, payment limits, and supporting documentation prior to payment
Process weekly check runs and maximize available vendor discounts
Collaborate with buyers, vendors, and property managers to resolve billing discrepancies
Review and reconcile vendor statements regularly
Perform monthly account reconciliations to ensure accuracy and completeness
Maintain confidentiality and protect company and client information at all times
Perform other duties and special projects as assigned
Settlement Closing Specialist - Full Time Temp.
1 Year 2 Months
The Minacs Group | 05.2016 - 07.2017
Facilitate vehicle buy back appointments for Volkswagen TDI diesel owners that qualify for the emissions scandal settlement
Prepare customer documents in advance of appointments
Meet customers at scheduled dealership to inspect vehicles and close buy back appointment
Verify vehicle titles are clear of lien holders and information matches vehicle being turned in
Forward completed customer documentation to VW including odometer disclosure statement and limited power of attorney
Conduct physical inspection of reacquired vehicles and forward digital photos to VW claims department
Manage inventory of vehicles until picked up by transport carrier company or surrendered to dealership
Maintain a clear understanding of policy and procedures to adhere to strict VW court ruling guidelines
Verify VIN numbers and odometer readings
Interact with associates on all levels (teammates, leadership, customers, dealers, and other departments)
Train new employees
Work independently with little direction
Office Manager - Full Time
7 Years 5 Months
Nova Microbial Technologies | 06.2006 - 11.2013
Invoice all products sold when delivered and or shipped
Post payments to accounts when received
Approve invoices and forward to account payables for payment
Manage accounts including collecting past dues
Prepare and send out monthly statements
Prepare and present monthly sales and financial reports to the president of the company
Responsible for making travel arrangements, maintaining schedules and organizing itineraries for the President and sales staff
Draft, coordinate and prepare briefing materials and presentations for use at meetings
Prepare expense reports on each individual sales rep to track costs
Compile new hire paperwork for all new employees
Maintain all employee files and insurance and assist with payroll duties
Maintain and assist in production of web page, brochures, advertisements and PowerPoints
Handle incoming phone calls, screening and delegating to appropriate individuals
Enter new orders in computer system and notify production staff of pending shipments
Order products and supplies for office and plant
Maintain inventories of all products sold
Review and coordinate correspondence for executive signature, including email, internal and external correspondence
Exercise discretion in the handling of confidential material
Director of Pharmacy Education, Part-time (remote, 15 Hours/week) at POPRX INC.Director of Pharmacy Education, Part-time (remote, 15 Hours/week) at POPRX INC.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd