Amber Stovall
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Quest diagnostics
07.2020 - 02.2021
- Handle all customer inquiries via phone, email, and other electronic communication
- Act as a direct liaison between insurance companies, brokers, third-party administrators, paramedical companies, insurance applicants, and inter-company departments
- Responsible for producing department /client-specific reports and monitoring the status of applicant cases.
- Recognize quality service issues and provide feedback to management on opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Iqor
02.2019 - 05.2020
- Answer incoming customer inquiries.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Engage with clients in a friendly and professional manner, while actively listening to their concerns.
- Selling T-Mobile products and services, including phones, accessories, and service plans. This involves engaging with customers to understand their needs and recommending appropriate products and services to meet those needs.
- Staying up-to-date on T-Mobile products, services, and promotions, as well as industry trends and competitor offerings, in order to effectively assist customers and drive sales.
Customer Service Representative
Inktel
10.2018 - 01.2019
- Greet customers warmly and assist them with inquiries about Louis Vuitton products, including handbags, accessories, footwear, and ready-to-wear collections. Engage customers in meaningful conversations to understand their preferences and guide them to the products that best suit their needs.
- Develop a deep understanding of Louis Vuitton's product line, including materials, craftsmanship, and design aesthetics. Be able to articulate the unique features and benefits of each product to customers, enhancing their shopping experience and fostering trust in the brand.
- Overall, as a Customer Service and Sales representative for Louis Vuitton, your role is to provide an unforgettable luxury shopping experience for customers while contributing to the success and reputation of one of the world's most prestigious fashion houses.
Education
Bachelor of Arts -
Miami Dade College
Miami, FL06.2026
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL05.2016
Skills
- Strong verbal and written communication skills are essential for effectively interacting with customers, whether it's over the phone, via email, or in person
- Empathy and Patience can help defuse tense situations, build customer rapport, and provide reassurance
- Strong problem-solving skills to quickly analyze situations, identify root causes, and propose effective solutions that meet customers' needs and expectations
- Active listening
- Adaptability to quickly adjust to changing circumstances, handle unexpected issues, and find creative solutions to meet customer needs, even in unfamiliar situations
- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)
Timeline
Customer Service Representative
Quest diagnostics
07.2020 - 02.2021
Customer Service Representative
Iqor
02.2019 - 05.2020
Customer Service Representative
Inktel
10.2018 - 01.2019
Bachelor of Arts -
Miami Dade College
High School Diploma -
Charles W Flanagan High School