Amber Strong

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Developed strategies to streamline and improve office procedures.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Communicated well both verbally and in writing with clients, guardians, and medical professionals.
• Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Transported clients to and from medical appointments with safety and efficiency.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Entrusted to handle confidential and sensitive situations in professional matter.

• Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
• Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
• Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.
• Built strong relationships with insurance representatives, fostering effective communication channels for resolving complex issues.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Provided excellent service through active listening skills, addressing customers'' needs effectively .
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Maintained and managed customer files and databases.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

• Developed community education programming events and other activities designed to increase and improve educational outcomes.

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• Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
• Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
• Improved student engagement by developing and implementing innovative educational programs and activities.
• Tracked educational program progress to identify strengths and opportunities.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Obtained payments from patients and scanned identification and insurance cards.