Amber Struss
Fredericksburg,VA
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across service and construction company environments.
Overview
23
23
years of professional experience
Work History
HR MANAGER
Millennium Pools and Spas LLC
01.2017 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Office Manager
Millennium Pools and Spas LLC
01.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
GLOBAL LOGISTICS MANAGER
DIY FLAVOR SHACK INC
01.2009 - 11.2016
- Resolve problems concerning imports and exports and customer issues
- Train Shipping Department personnel in roles and responsibilities
- Provided training for all positions within the company
- Maintained financial and purchase records
- Developed filing system in the company to track customer and vendor receipts and orders
- Maintained all business licensing and sales tax records
- Led staff of 10 employees
- Responsible for hiring and termination of employees
- Developed and implemented SOPs to ensure proper operating procedures throughout the facility
- Perform searches for qualified job candidates, using computer databases, networking, internet recruiting resources, media advertisements, job fairs, and employee referrals
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs
- Serve as a link between management and employees by handling questions and helping resolve work-related problems
AVIATION ORDNANCE TECHNICIAN
UNITED STATES MARINE CORPS
08.2001 - 08.2005
- Repair and maintenance of various Ordnance equipment
- Managed Technical Publication Library of 400+ publications
- Managed training for 110 Marines
- Implemented and designed new training procedures to ensure troop readiness within the unit
Education
BACHELORS - SCIENCE HUMAN SERVICES
UNIVERSITY OF PHOENIX
Las Vegas, NV06.2013
Skills
- Recruiting
- Employee Relations
- Benefits
- HRIS
- Compensation
- Human Resources
- ADP
- Recruitment
- Benefits Administration
- Employment & labor law
- Payroll
- Conflict management
- Workers' compensation law
- Customer service
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Conflict Resolution
- ADP Workforcenow HRIS
- Self-Motivated
- Strong Leadership Skills
- Time Management
- Talent Management and Recruitment
- Proficient verbal and written communication skills
- Office management
- Organizational skills
- Office administration
Accomplishments
- Developed and instituted employee training and retention initiative which reduced personnel turnover by 75% within 6 years.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of employee onboarding.
- Investigated, identified and reconciled account discrepancies totaling more than $500,000 in company savings.
Assessments
- Administrative assistant/receptionist, Proficient, 08/01/24
- Management & leadership skills: Impact & influence, Proficient, 08/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Marine Corps, E4
Timeline
Office Manager
Millennium Pools and Spas LLC
01.2017 - Current
HR MANAGER
Millennium Pools and Spas LLC
01.2017 - Current
GLOBAL LOGISTICS MANAGER
DIY FLAVOR SHACK INC
01.2009 - 11.2016
AVIATION ORDNANCE TECHNICIAN
UNITED STATES MARINE CORPS
08.2001 - 08.2005
BACHELORS - SCIENCE HUMAN SERVICES
UNIVERSITY OF PHOENIX
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