Amber Suarez
Lutz,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skill. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Residential House Cleaner
Vilma's Cleaning service
Tampa, FL
07.2014 - Current
- Engaged with clients and guests to ensure satisfaction with cleaning services.
- Communicated with clients to understand specific cleaning needs and preferences.
- Delivered thorough and prompt cleaning services in fast-paced environments with frequent interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned walls and ceilings to maintain a polished appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Managed inventory of cleaning supplies to ensure uninterrupted service delivery.
- Maintained a safe working environment by using appropriate cleaning supplies.
Lead Manager
Gap Inc
Tampa, FL
05.2009 - 05.2014
- Addressed customer inquiries and complaints with professionalism to enhance satisfaction.
- Promoted customer service by requiring associates to promptly greet and assist customers.
- Monitored customer interactions to identify successes and areas for improvement.
- Maintained customer awareness to recognize success and identify areas for improvement.
- Supervised sales associates and reconciled cash receipts while ensuring high-quality service delivery.
- Delegated work to staff, setting priorities and goals.
- Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints that escalated to management-level.
Sales Associate
Body Central
Tampa, FL
04.2001 - 02.2003
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Engaged customers in professional dialogue to identify and fulfill their needs.
- Processed customer payments accurately at the cash register. and provided an accurate change.
- Collaborated with sales team members to meet and exceed group targets.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Education
GED -
Thomas Jefferson High School
Tampa, FLSkills
- Commercial Cleaning
- Organizational skills
- Inventory control
- Time management
- Customer service
- Attention to detail
- Detail-Oriented
- Detail-focused
- Time efficiency
- Guest support
- Problem solving
- Organizational skills
- Team collaboration
- Team leadership
- Exceptional communicator
- Staff training
- Client Relationship
- Time management
- Problem solving
- Organizational skills
- Client Relationship
Timeline
Residential House Cleaner
Vilma's Cleaning service
07.2014 - Current
Lead Manager
Gap Inc
05.2009 - 05.2014
Sales Associate
Body Central
04.2001 - 02.2003
GED -
Thomas Jefferson High School