Amber Sullivan

Results-driven and patient-focused certified pharmacy technician with extensive experience in providing exceptional patient care and support in fast-paced retail and hospital pharmacy settings. Demonstrated expertise in accurately processing prescriptions, managing inventory, and maintaining regulatory compliance. Skilled in collaborating with pharmacists, healthcare providers, and patients to ensure timely and accurate medication delivery. Proficient in electronic record keeping, inventory management systems, and pharmacy software. Committed to maintaining safe and efficient pharmacy environment while fostering strong relationships with patients and colleagues. Adaptable, detail-oriented, and dedicated to delivering highest level of service to contribute to success of pharmacy team.

• IATA Certification and Good clinical practice, 2022
• CPR and AED Certification
• Basic Life Support Certification
• PTCB Board Certified Pharmacy Technician, CPHT
• PTCB Board Certified Sterile Compounding Pharmacy Technician, CSPT, 2018
• Oncology & Hazardous Drug Management Certification, National Pharmacy Technician Association, 2017
• Pharmacy Tech Licensed in Montana, Colorado, Michigan and Iowa

-Ability to verbally communicate a compelling reason why patients should use shields pharmacy.

• Strong verbal communication and phone skills.

• Enjoys talking with patients and can empathize with their situation.

• Proactively engaging patients telephonically.

• Ability to quickly build rapport and relate with patients over the phone.

• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.

• Excellent communication, organizational and prioritization skills

• Attention to detail.

• Ability to learn new processes and implement them quickly.

• Results-oriented with a positive outlook.

• A clear focus on high quality.

• Proficient in Microsoft Office particularly Excel, Word, and Outlook.

• Prior customer service experience

• Support outpatient retail and specialty prescription medication needs;

• Answer, resolve and triage inbound inquiries;

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• assist patients with financial assistance;

• Ensure appropriate documentation in all required systems/tracking mechanisms;

• Manage, organize, and update relevant data using database applications;

• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;

• Identify trends, resolves problems; recommend improvements; implement change;

• Actively participate in process improvement initiatives;

• Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

• Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

• Specialties: Knowledge of Oncology, Neurology, Rheumatology

• Clarify prescription orders with pharmacist and/or clinician as appropriate.

• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.

• Following through with claim adjudication and troubleshooting and reject codes.

• Partnering with pharmacy to ensure proper in-stock of medications.