Amber Sullivan
Mobile,AL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alabama Medical Group
06.2025 - 11.2025
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service while addressing patient inquiries and concerns.
- Coordinated communication between medical staff, patients, and insurance providers effectively.
- Maintained organized patient records and ensured compliance with privacy regulations.
Parts Sales Manager
AutoZone
05.2023 - 08.2023
- Provided timely, insightful and accurate reports to upper management with data personally analyzed and compiled emphasizing key areas where sales and performance could be improved.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Increased parts sales by building and maintaining strong relationships with customers, suppliers, and community to establish long term business growth.
- Developed an internal cross-training program enabling employees to gain a broader understanding of their role and its impact on the company''s success
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members as well as supervised trained new staff on product knowledge and best customer service practices.
Customer Service Manager
Mavis Tire
04.2023 - 08.2023
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- As proactive as possible when assessing inventory availability to assure service is as equally adequate as prompt without delays or hold ups of which nearly always (when met with this scenario) intel unpredictable time frames.
- Also performed minor mechanical repairs and physically assisted auto tech employees with manual labor when business volume is larger than the available staff, time, and recourses available.
- I personally feel it is vital to also mention how unexplainably important it is to maintain consistent investment in actions and or reassurance ,as often as achievable, to show the manual laboring staff enduring the brutal elements and daily physical sacrifices. They might be the manual movements in the business transactions you are making, workflow you are directing, workplace and/or crew you are supervising, but they are also the ones sacrificing the most of themselves daily. Refreshing snacks, drinks, and items that are rejuvenating restoring energy and motivation. The impact as a unit where this routine is a priority directly alters how your work location/unit reflects the management leading there and then separates you tremendously from your brother and sister locations.
Parts Sales Associate
AutoZone
02.2020 - 04.2023
- Assisted customers in identifying and selecting parts to meet their needs.
- Processed orders accurately using inventory management software.
- Compare and locate parts in and outside of physical store location to work first hand acquiring and delivering to commercial customers as commercial orders were obtained while also working onsite in store between commercial transactions.
- Performed services such as diagnostic analysis on vehicles, changing wiper blades, headlight bulb changes, visually determining vehicle details that specify differentiating elements in specific part accuracy, battery installment, battery testing, starter and alternator testing.
Education
Associate Degree - Pharmacy
Remington College
Mobile, AL03.2012
High School Diploma -
Satsuma High School
Satsuma, AL03.2007
Skills
- Vehicle inspection
- Service department operations
- Teamwork and collaboration
- Customer service
- Excellent communication
- Computer skills
- Team leadership
- Adaptability and flexibility
- Task prioritization
- Customer relationship management
- Analytical thinking
- Sales strategy
- Crisis management
- Profit and loss management
- Automotive diagnostics
- Hiring and training
- Staff management
- Complex Problem-solving
- Documentation and reporting
- Negotiation and conflict resolution
Accomplishments
- 25+ years customers service experience including 19 years managing and serving in food industry
- Awarded "The Liberty Award"; Nominated by the Mobile County 3rd grade level student class
- Basic Sign language communication knowledge and experience
- 180hrs externship in pharmacy
- 120 days experience as archeology intern
Certification
Expert level abilities and experience in customer service and leadership roles. Instinctive leadership qualities. Fast paced work environments are where my potential is at its highest. I believe we must earn trust and respect, lead by example, under no circumstance ever place values on worth in comparison to another individual. Everything we touch is an extension of our name and expresses how much value an individual has for pride. Make an impact rather than settle with bare minimum just to make it through. Even working for free is work that has your name tied to it. I want to create, improve, solve, and simply continue to be an plus mark wherever I can be rather than just a plus 1.
Languages
Sign language
Limited Working
Timeline
Front Desk Receptionist
Alabama Medical Group
06.2025 - 11.2025
Parts Sales Manager
AutoZone
05.2023 - 08.2023
Customer Service Manager
Mavis Tire
04.2023 - 08.2023
Parts Sales Associate
AutoZone
02.2020 - 04.2023
Associate Degree - Pharmacy
Remington College
High School Diploma -
Satsuma High School