Amber Sutton
Cedar Park
Summary
Dynamic and detail-oriented professional with extensive experience in patient care coordination at Premier Family Physicians and River Oaks Endoscopy. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and adept at managing sensitive information, ensuring a seamless healthcare experience for patients.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Premier Family Physicians
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Kennel Technician
Happy Tails Pet Resort and Spa
06.2024 - 10.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Patient Care Coordinator
River Oaks Endoscopy
08.2022 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Server
Wave On Lake Conroe
06.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Administrative Assistant
JJ Sutton Welding & Fabrication
07.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Assistant Manager
Family Dollar
03.2016 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Caney Creek High School
Conroe, TXSkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Insurance verification
- Patient care
- Patient care coordination
- Scheduling
- Medical terminology
- Patient records management
- Filing and recordkeeping
- Proficient in software
- Office administration
Timeline
Patient Care Coordinator
Premier Family Physicians
10.2024 - Current
Kennel Technician
Happy Tails Pet Resort and Spa
06.2024 - 10.2024
Patient Care Coordinator
River Oaks Endoscopy
08.2022 - 05.2024
Server
Wave On Lake Conroe
06.2020 - 07.2022
Office Administrative Assistant
JJ Sutton Welding & Fabrication
07.2019 - 05.2020
Assistant Manager
Family Dollar
03.2016 - 03.2019
High School Diploma -
Caney Creek High School
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