Amber Svoboda
Mound,MN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Reliable and results-driven, with positive attitude and commitment to continuous learning and growth
Overview
14
14
years of professional experience
Work History
Medical Billing Specialist
Equimed
05.2022 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
Server
Original Pancake House
03.2011 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Office Manager
Derson Mfg
11.2019 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Reconciled account files and produced monthly reports.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Processed payroll garnishments such as tax liens and child support.
Skills
- HIPAA compliance
- Claim submission
- Insurance verification
- Sage 50 software applications proficiency
- Exceptional customer service
- Task prioritization
- Multitasking and organization
- Point of sale (POS) system operations
- Team leadership
- Record maintenance
- Dependable and adaptable
Timeline
Medical Billing Specialist
Equimed
05.2022 - Current
Office Manager
Derson Mfg
11.2019 - 04.2022
Server
Original Pancake House
03.2011 - Current