Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Sweeney

Theodore

Summary

Results-driven Property Manager with over 10 years of experience in financial recordkeeping, staff training, and customer relationship management. Skilled in managing tenant concerns and ensuring compliance through regular property inspections, contributing to increased tenant satisfaction and retention.

Overview

21
21
years of professional experience

Work History

Property Manager

Spanish Oak Holdings, LLC
Theodore
02.2015 - Current
  • Managed tenant relations and addressed concerns effectively.
  • Coordinated leasing activities and processed rental applications.
  • Conducted regular property inspections for compliance.
  • Trained and supervised property staff on operational procedures.
  • Maintained accurate records of leases and tenant communications.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Facilitated tenant paperwork processing and verification.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Exercised direct supervision over property staff.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Compiled and conveyed operational and financial data to regional manager.

1st Class Painter

Melvin Pierce Painting
Mobile
01.2005 - 02.2015
  • Prepared surfaces by sanding and cleaning before applying paint.
  • Mixed paints to achieve desired colors and consistency for projects.
  • Applied paint using brushes, rollers, and sprayers on various surfaces.
  • Ensured proper ventilation and safety measures during painting tasks.
  • Maintained tools and equipment in clean and working condition daily.
  • Collaborated with team members to complete projects on schedule.
  • Followed client specifications to ensure satisfaction with finished work.
  • Applied paint with brushes, rollers, spray guns, or other equipment.
  • Cleaned up job sites after completion of projects.
  • Used ladders and scaffolds to reach high walls and ceilings.
  • Used power and hand tools safely and effectively.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Consulted with clients regarding colors and finishes.
  • Repaired cracks in drywall prior to painting or wallpapering rooms.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Mixed and applied paints, varnishes and sealants to promote lasting finish.
  • Operated airless spray equipment and motorized lifts.
  • Removed old wall coverings before applying new ones.
  • Estimated cost of materials needed for the project.
  • Documented progress and provided estimated completion time for clients.

Education

Associate of Science - Computer Electronics And Engineering

ITT Technical Institute
Mobile, AL
09-2007

Skills

  • Tenant relations
  • Property inspections
  • Lease negotiations
  • Financial recordkeeping
  • Customer relationship management
  • Operational efficiency
  • Staff training
  • Conflict resolution
  • Effective communication
  • Strategic planning
  • Software utilization
  • Property management
  • Eviction notices
  • Payment collection
  • Maintenance scheduling
  • Administrative support
  • Property tours and inspections
  • Fair housing mandates
  • Property management expertise
  • Skilled multi-tasker
  • Tenant and eviction laws
  • Exceptional oral and written communication skills
  • Database management
  • Multi-family property management
  • Valid Alabama driver's license
  • Problem-solving
  • Multitasking Abilities
  • Compliance monitoring
  • Property accountability

References

References available upon request.

Timeline

Property Manager

Spanish Oak Holdings, LLC
02.2015 - Current

1st Class Painter

Melvin Pierce Painting
01.2005 - 02.2015

Associate of Science - Computer Electronics And Engineering

ITT Technical Institute

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