Summary
Overview
Work History
Education
Skills
Timeline
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Amber Swinney

Gentry,AR

Summary

Resourceful and experienced worker offering expertise in customer service, clerical work, and file management. Detail-oriented team player with strong organizational skills. Handle multiple projects simultaneously with a high degree of accuracy. Always open to new opportunities to improve and learn.

Overview

18
18
years of professional experience

Work History

New Patient Intake Coordinator

Highlands Oncology
07.2022 - Current
  • Oversee appointment scheduling and itinerary coordination for both clients and personnel.
  • Scheduling new patient appointments for all four Highlands locations.
  • Ability to pay close attention to detail.
  • Ability to multi task.
  • Maintain good time management.
  • Screen referrals to determine urgency of appointment needed for all Highlands Oncology locations.
  • Creating new patient accounts in appropriate system.
  • Schedule appointments for patients by phone and answer any questions new patients may have.
  • Explain appointments and set new patient expectations.
  • Use computerized systems to match physician/clinician availability with patients needs and preferences.
  • Collect demographic information (address, DOB, insurance card, etc.) from referring physicians.
  • Update patient demographic information in computer system.
  • Maintain/collect thorough medical records, documentation, collections and complete chart prep promptly in preparation to schedule patients appointment and for consults.
  • Scan and import medical records into new patients chart for access.
  • Use professional judgment in disclosing information obtained from clients and practice standard HIPPA guidelines.
  • Ability to keep professional and pleasant demeanor under stressful conditions while working with wide range of patient personalities.
  • Answer multiple phone calls from patients and referring providers.
  • Fax records request, appointment confirmation or closed referral form to referring provider.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Completed weekly goals

Medical Receptionist/Billing and Coding

Audie G. Swinney MD Family Practice
11.2012 - 07.2015
  • Medical billing and coding.
  • Answer and direct phone calls, deliver messages to staff and greet/check in patients.
  • Restock front office supplies and placed purchase orders to maintain adequate stock levels.
  • Collect and scan patients medical records into correct EMR system.
  • Schedule drug representative appointments for doctor and staff.
  • Organize and schedule appointments and meetings for staff.
  • Schedule all patients appointments.
  • Collect co-pays, payments or out standing balances due.
  • Sorted through incoming faxes and distributed them to appropriate location.
  • Have basic knowledge in EMR system, excel, word and Microsoft office.
  • Excellent organizational skills.
  • Ability to pay attention to detail.
  • Verified patient insurance information.
  • Collect or updated patients demographics in computer system.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment. procedures contained in patient medical records.
  • Assigned appropriate medical codes with excellent accuracy.

Cosmetologist

Supercuts
05.2007 - 11.2012
  • Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets in computer system.
  • Demonstrate high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Performed eyebrow shaping and waxing to provide symmetry and remove unwanted hair.
  • Responsible for opening or closing store.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Demonstrated thorough knowledge of all salon products and services.

Poker Host

Cherokee Nation Casino
06.2005 - 09.2006
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Add players information to waiting list.
  • Cashed out poker players.
  • Distributed poker chips to players.
  • Worked with banks containing $25,000 and $50,000.
  • Count bank before and after every shift.

Education

No Degree - Nursing

Northeastern State University
Tahlequah, OK
2010

High School Diploma -

Gentry High School
Gentry, AR
05.2005

Skills

  • Effective Communication
  • Responsibility
  • Adaptability
  • People Skills
  • Attention to details
  • Time management
  • MS office (Word,Powerpoint, Outlook)
  • Data (Excel spreadsheets)
  • Clerical Support
  • Coordination and Balance
  • Customer Care
  • Data Confidentiality
  • Prioritizing
  • Adobe Systems Adobe Acrobat

Timeline

New Patient Intake Coordinator

Highlands Oncology
07.2022 - Current

Medical Receptionist/Billing and Coding

Audie G. Swinney MD Family Practice
11.2012 - 07.2015

Cosmetologist

Supercuts
05.2007 - 11.2012

Poker Host

Cherokee Nation Casino
06.2005 - 09.2006

No Degree - Nursing

Northeastern State University

High School Diploma -

Gentry High School

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Amber Swinney