Amber Swinney
Gentry,AR
Summary
Resourceful and experienced worker offering expertise in customer service, clerical work, and file management. Detail-oriented team player with strong organizational skills. Handle multiple projects simultaneously with a high degree of accuracy. Always open to new opportunities to improve and learn.
Overview
18
18
years of professional experience
Work History
New Patient Intake Coordinator
Highlands Oncology
Springdale, AR
07.2022 - Current
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Scheduling new patient appointments for all four Highlands locations.
- Ability to pay close attention to detail.
- Ability to multi task.
- Maintain good time management.
- Screen referrals to determine urgency of appointment needed for all Highlands Oncology locations.
- Creating new patient accounts in appropriate system.
- Schedule appointments for patients by phone and answer any questions new patients may have.
- Explain appointments and set new patient expectations.
- Use computerized systems to match physician/clinician availability with patients needs and preferences.
- Collect demographic information (address, DOB, insurance card, etc.) from referring physicians.
- Update patient demographic information in computer system.
- Maintain/collect thorough medical records, documentation, collections and complete chart prep promptly in preparation to schedule patients appointment and for consults.
- Scan and import medical records into new patients chart for access.
- Use professional judgment in disclosing information obtained from clients and practice standard HIPPA guidelines.
- Ability to keep professional and pleasant demeanor under stressful conditions while working with wide range of patient personalities.
- Answer multiple phone calls from patients and referring providers.
- Fax records request, appointment confirmation or closed referral form to referring provider.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Completed weekly goals
Medical Receptionist/Billing and Coding
Audie G. Swinney MD Family Practice
Henryetta, OK
11.2012 - 07.2015
- Medical billing and coding.
- Answer and direct phone calls, deliver messages to staff and greet/check in patients.
- Restock front office supplies and placed purchase orders to maintain adequate stock levels.
- Collect and scan patients medical records into correct EMR system.
- Schedule drug representative appointments for doctor and staff.
- Organize and schedule appointments and meetings for staff.
- Schedule all patients appointments.
- Collect co-pays, payments or out standing balances due.
- Sorted through incoming faxes and distributed them to appropriate location.
- Have basic knowledge in EMR system, excel, word and Microsoft office.
- Excellent organizational skills.
- Ability to pay attention to detail.
- Verified patient insurance information.
- Collect or updated patients demographics in computer system.
- Reviewed, analyzed, and managed coding of diagnostic and treatment. procedures contained in patient medical records.
- Assigned appropriate medical codes with excellent accuracy.
Cosmetologist
Supercuts
Bentonville, AR
05.2007 - 11.2012
- Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets in computer system.
- Demonstrate high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Performed eyebrow shaping and waxing to provide symmetry and remove unwanted hair.
- Responsible for opening or closing store.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
Poker Host
Cherokee Nation Casino
West Siloam Springs, Oklahoma
06.2005 - 09.2006
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Add players information to waiting list.
- Cashed out poker players.
- Distributed poker chips to players.
- Worked with banks containing $25,000 and $50,000.
- Count bank before and after every shift.
Education
No Degree - Nursing
Northeastern State University
Tahlequah, OK2010
High School Diploma -
Gentry High School
Gentry, AR05.2005
Skills
- Effective Communication
- Responsibility
- Adaptability
- People Skills
- Attention to details
- Time management
- MS office (Word,Powerpoint, Outlook)
- Data (Excel spreadsheets)
- Clerical Support
- Coordination and Balance
- Customer Care
- Data Confidentiality
- Prioritizing
- Adobe Systems Adobe Acrobat
Timeline
New Patient Intake Coordinator
Highlands Oncology
07.2022 - Current
Medical Receptionist/Billing and Coding
Audie G. Swinney MD Family Practice
11.2012 - 07.2015
Cosmetologist
Supercuts
05.2007 - 11.2012
Poker Host
Cherokee Nation Casino
06.2005 - 09.2006
No Degree - Nursing
Northeastern State University
High School Diploma -
Gentry High School