Amber Tamplain
Willis ,VA
Summary
Proven leader in office management and customer relations, leveraging skills in office administration and customer service to drive operational efficiency and client satisfaction. At Amber's Extreme Clean, I enhanced staff scheduling and complaint resolution, boosting customer retention. Expertise in team training and business strategy implementation from my tenure as Steri-Clean Franchise Owner showcases my ability to merge hard and soft skills for impactful results.
Overview
12
12
years of professional experience
Work History
Office Manager
Amber's Extreme Clean
02.2020 - 03.2023
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Provided exceptional customer service, resolving client issues promptly and courteously.
Franchise Owner
Steri-Clean
03.2014 - 03.2018
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Always 1st Medical & Trauma Cleanup
John Vaughn
05.2011 - 10.2014
- Maintained a high level of professionalism while working under pressure in emotionally challenging environments.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Managed membership accounts, ensuring accurate billing and timely payments.
- Provided excellent customer service, addressing client concerns compassionately and professionally.
- Streamlined dispatching processes, ensuring quick response times for incoming service requests to scenes.
- managed daily operations through efficient scheduling and prioritization of workloads according to urgency levels.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
Education
High School Diploma -
Aliso Niguel Highschool
Laguna Niguel, CA06.1998
Skills
- Customer Service
- Customer Relations
- Clerical Support
- Good Judgment
Timeline
Office Manager
Amber's Extreme Clean
02.2020 - 03.2023
Franchise Owner
Steri-Clean
03.2014 - 03.2018
Always 1st Medical & Trauma Cleanup
John Vaughn
05.2011 - 10.2014
High School Diploma -
Aliso Niguel Highschool
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