Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
•Lead daily store operations, ensuring exceptional customer service and a well-maintained store environment.
• Oversee grooming appointments and scheduling to maximize efficiency and client satisfaction.
• Train, coach, and develop associates and managers, fostering a high-performing and engaged team.
• Conduct performance reviews, providing feedback and development plans to support team growth.
• Manage scheduling, payroll, and labor costs to optimize store productivity and financial performance.
• Oversee inventory management to ensure accurate stock levels and replenishment.
• Ensure the safety, health, and well-being of pets in our care, maintaining compliance with company and regulatory standards.
• Maintain a clean, organized, and welcoming store environment, including sanitation responsibilities.
• Process transactions at the register and ensure smooth front-end operations.
Leadership & Team Development – Train, coach, and mentor associates and managers to drive performance and engagement
Store Operations – Manage scheduling, inventory, and cost control to optimize efficiency and profitability
Customer Service – Provide exceptional service, resolve issues, and ensure a positive shopping experience
Sales & Merchandising – Drive sales, oversee promotions, and maintain an appealing store layout
Pet Care & Safety – Ensure the health, safety, and well-being of pets in the store’s care