Amber Taylor
Leonard,TX
Summary
High-energy individual with proven leadership, critical thinking and project management abilities gained during 5 plus -year administrative career. Experienced in managing clerical requirements of medical and construction offices and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job duties and training in any new systems or software. . Motivated to learn, grow and excel in every way that I can.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Primoris T&D Services
08.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Lead Medication Aide
Preston Place
2018 - 2020
- Kept digital records of patient details, medications, billing and other activities.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Reported changes in patient status regarding drug therapy.
- Administered prescribed drugs to high-volume patient caseload.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Collections Specialist
West Asset Management
07.2011 - 03.2013
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Processed payments and contracts on accounts.
- Maintained high volume of calls to meet demands of busy group.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Collected documents and made portfolios for collections accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Handled 400 plus outbound and inbound calls daily with goal of collecting owed debt.
Office Manager
Freeman Concrete
06.1999 - 03.2003
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Trained new employees on administrative procedures, company policies and performance standards.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
GED -
Grayson College
Denison, TX06.2010
Skills
- Observation Documentation
- Electronic Recordkeeping
- Time Management
- Multitasking and Prioritization
- Willingness to Learn
- EMR Updating
- Microsoft Office
- Delegation and Work Assignment
- Office Equipment Management
- Records/files maintenance
- Attention to Detail
- Self-Starter
- Microsoft Access
- Microsoft Excel
- EMR Software
- Records Management
- Ten Key
- Data Entry
- Spreadsheets
Certification
OSHA 10
OSHA 30
OSHA 20
Certified Drug Screen Collector
Timeline
Administrative Assistant
Primoris T&D Services
08.2021 - Current
Collections Specialist
West Asset Management
07.2011 - 03.2013
Office Manager
Freeman Concrete
06.1999 - 03.2003
Lead Medication Aide
Preston Place
2018 - 2020
GED -
Grayson College
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