Amber Taylor
Brandon,MS
Summary
Dedicated and enthusiastic professional seeking a long term position with opportunity for growth and development within the company. Motivated to provide prompt, friendly and professional service at all times. Highly effective at resolving conflicts and solving challenging problems. Well organized, attentive and hard working team member devoted to promoting success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Adecco USA
Jacksonville, FL
07.2023 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Test Scorer
Data Recognition Corporation (DRC/Atrium)
Remote, Temporary
04.2023 - 06.2023
- Graded exams, assignments and essays and recorded grades.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Stericycle
North Richland Hills, TX
02.2021 - 11.2022
- Reviewed clinical data provided by employer to maintain latest industry knowledge and share with customers.
- Updated customer information in CRM database daily to document latest interactions and activity.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Shift Manager
Pizza Hut
Jackson, MS
12.2013 - 08.2018
- Analyzed business performance data and forecasted business results for upper management.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reviewed financial statements to meet targets during shift.
- Managed daily cash intake by counting out registers and tabulating profits.
- Documented receipts, employee hours and inventory movement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
BBA - Accounting
Jackson State University
Jackson, MS12.2021
Bachelor of Arts - Accounting
Hinds Community College
Raymond, MS06.2016
Skills
- Highly self motivated professional with strong drive to excel and achieve results
- Demonstrates proficiency in Microsoft Office
- Conducting routine updates and reports
- Provides timely and professional client communication
- Detail oriented professional with an eye for accuracy
- Able to prioritize tasks effectively, ensuring efficient allocation of time resources to maximise productivity
- Quick to embrace challenge and changes in priority
- Effective written and verbal communicator, with the ability to convey information clearly and concisely
Affiliations
- Jackson State University Accounting Society 2016-2018
Timeline
Customer Service Representative
Adecco USA
07.2023 - Current
Test Scorer
Data Recognition Corporation (DRC/Atrium)
04.2023 - 06.2023
Customer Service Representative
Stericycle
02.2021 - 11.2022
Shift Manager
Pizza Hut
12.2013 - 08.2018
BBA - Accounting
Jackson State University
Bachelor of Arts - Accounting
Hinds Community College