AMBER TAYLOR
Clarksville,MD
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Offer solid experience in implementing cost-saving strategies, problem-solving to enhance efficiency and reduce overheads. Contributed to process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Overview
10
10
years of professional experience
Work History
AP AR Coordinator
Aramark Refreshments
Jessup, MD
03.2022 - Current
- Utilize prior skills from the Customer Service and Accounts Payable roles.
- Balancing added tasks, aiding collection notices, and contacting customers.
- Contacting customers through phone and email, with copies of invoices and past-due balances.
- Enter, research, and resolve invoice or charge disputes.
- Issuing credits when valid.
- Notating all collection attempts utilizing our AP software, Oracle.
Accounts Payable Clerk
Aramark Refreshments
Jessup, MD
09.2021 - 03.2022
- Responsible for the review of invoices for documentation and approval before payments.
- Correct purchase invoices with vendor invoices, reconciling for errors.
- Receive mail and process third-party supplier charges to the customer account for additional services.
- Enter credit memos utilizing our vendor management software, Vendsys.
- High proficiency in data entry with accuracy, the ability to meet deadlines, filing, and other administrative tasks.
Customer Service Associate
Aramark Refreshments
Jessup, MD
09.2019 - 09.2021
- Responsible for managing and maintaining the customer database utilizing Salesforce
- Managing 70+ customer interactions per day, providing detailed, personalized, friendly, and polite service to ensure customer retention
- Answering customer questions thru phone on product and service inquiries
- Research and manage complicated accounts to provide comprehensive service to customers and assist management
- Promoting new and special buy products increases sales
- Achieving 95% customer retention in FY2021.
Logistics Administrator
Green Drop
Linthicum, MD
09.2018 - 07.2019
- Responsible for scheduling and verifying via GPS customer pick-up addresses
- Track drivers’ routes via Appian Logistics Software and assist them whenever necessary on locations
- Troubleshoot missed stops by drivers and reschedule customer pick-ups
- Assist drivers with special and business pick-ups each morning
- Work with drivers by informing them of previously missed customer pick-ups, rescheduled pick-ups, and must-get schedules
- Document all missed stops, issues or concerns within DMS and notify Supervisor of Drivers.
Outbound Agent
Green Drop
Linthicum, MD
07.2015 - 09.2018
- Responsible for scheduling customer donor pick-ups
- Monitor new donor emails and input information into Donor Management Systems (DMS)
- Screen phone calls and voicemails
- Record all compliments, complaints, and route information to the correct departments.
Skills
- Documentation
- Problem-solving
- Billing and invoicing
- Skilled in [software]
- Cost reduction
- Proficient in [software]
Timeline
AP AR Coordinator
Aramark Refreshments
03.2022 - Current
Accounts Payable Clerk
Aramark Refreshments
09.2021 - 03.2022
Customer Service Associate
Aramark Refreshments
09.2019 - 09.2021
Logistics Administrator
Green Drop
09.2018 - 07.2019
Outbound Agent
Green Drop
07.2015 - 09.2018