Amber Taylor

Exact quotes from last year's employee review:

• Consistently surpasses expectations for quality and timeliness.
• Oftentimes, she goes out of her way to provide more care for customers than just the average, and she will always find solutions for them.
• Acts as a role model for bringing joy, positivity, and enthusiasm to her work and her team.
• Invests significant time and effort toward building and maintaining personalized relationships with coworkers and customers.
• Consistently advances team goals by delivering more than is expected of her.
• Goes well out of her way to solicit and consider a wide range of needs and perspectives.
• Is viewed as a leader among the team for voicing concerns and encouraging asking questions.

Daily tasks included, but were not limited to

• Launched and concluded store operations
• Oversaw daily operations and maintained strict adherence to company policies.
• Facilitate training and development for team members on optimal practices and customer service
• Directed daily cash intake, ensuring accurate register counts and profit assessments.
• Helped employees accomplish tasks during peak periods.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Coached employees on interactions with customers to drive exceptional service.
• Provided coaching and guidance to team members when necessary to improve performance.
• Communicated with other shift managers to facilitate continuum of customer service.
• Assisted in resolving escalated customer service issues in a timely manner.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Resolved conflicts between staff members in a professional manner.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Directed and led employees and team members on effective operations, methods and procedures.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Taught staff upselling techniques to meet revenue targets.
• Reinforced rules to promote superior employee performance.
• Prepared detailed incident reports following any incidents that occurred during shifts.
• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Performed regular price checks to ensure accuracy in pricing throughout the store.
• Organized special events such as holiday sales or promotional campaigns.
• Reviewed security footage regularly for suspicious activities or theft attempts.
• Identified needs of customers promptly and efficiently.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Resolved conflicts between employees or customers in a professional manner.
• Trained new employees on company policies, procedures, and job responsibilities.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Received freight deliveries daily.
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• Maintained compliance with safety protocols in food preparation and handling activities.
• Joined forces with culinary team to achieve punctuality in meal preparation and service delivery
• Replenished supplies and ingredients to optimize kitchen operational effectiveness.
• Connected with customers to enhance overall dining experience.
• Ensured neatness and structure in work area throughout shift.
• Executed transactions at cash registers to ensure smooth payment processes for customers.
• Committed to rapid learning of essential tasks to elevate overall performance.
• Engaged customers upon arrival in store with warm demeanor.
• Searched for methods to surpass job expectations