Amber Teeters

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Managed motels day to day operations, ordering supplies , cleaning rooms, bookings, and third party bookings.
• Established processes to ensure efficient workflow throughout the organization.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Organized special events such as conferences or training sessions for employees.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.

Provided cleaning services via contract for multiple oilfield service companies in Louisiana, Pennsylvania, and Texas

• Maintained relationships with existing clients by providing superior customer service.
• Reviewed legal documents related to business operations.
• Ensured compliance with local, state, and federal regulations.
• Developed policies and procedures for the organization.
• Provided direction and guidance to employees.
• Monitored performance of personnel against goals set forth by the company.
• Conducted performance reviews for employees on a regular basis.
• Led startup and creation of operational procedures and workflow planning.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.