Amber Tessier
Gibson,LA
Summary
Dynamic service desk analyst with nearly 10 years of multifaceted experience in administrative roles, event management, and technical support. Expertise in using tools like ServiceNow, Epic systems, and Microsoft 365 to enhance operational effectiveness. Successfully orchestrated numerous events, driving marketing campaigns that significantly boosted attendance. Proven ability to manage staff schedules, billing, and customer inquiries, enhancing service delivery.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Service Desk Analyst
HTC Global
01.2023 - Current
- Delivered technical support via ServiceNow and service helpdesk.
- Managed inquiries using Epic systems and Jabber communication tools.
- Executed password resets across multiple accounts with precision.
- Administered user access through SailPoint and maintained Outlook and Microsoft 365 services.
- Utilized Google platforms, knowledge base resources, and Citrix for effective troubleshooting.
- Monitored performance using CT Metrics and served clients through Nice InContact.
- Assisted with Care Tech Desktop viewer and operated Avaya Softphone to ensure service focus.
- Supported Epic's Provider side and facilitated user engagement via Epic MyChart.
- Documented interactions with Cerner and utilized Dragon Dictate for efficient transcription.
- Maintained communication with Genesis phones to enhance customer service.
Event Director/Tour Manager
Greenwood Gator Farms & Tours
12.2012 - 12.2021
- Orchestrated the planning and execution of events spanning diverse sizes and themes.
- Updated and maintained all social media platforms to engage with current and prospective clients.
- Championed innovative marketing campaigns in both print and digital formats.
- Conceptualized and designed invitations and marketing materials to attract attendees.
- Troubleshoot and resolved computer-related issues to assist colleagues effectively.
- Managed inventory by ordering supplies necessary for events and operations.
- Coordinated staff scheduling to align human resources with event requirements.
- Oversaw billing processes to ensure timely payments and financial accuracy.
Medical Assistant
Dr. Timothy Maines Office
12.2010 - 10.2012
- Obtained and recorded vital signs for patients to ensure accurate health tracking.
- Maintained comprehensive notes and medical records for each patient to uphold quality care.
- Ensured patient confidentiality and privacy in accordance with regulations.
- Organized the office environment and maintained orderly records for efficient operations.
- Provided support to staff by troubleshooting computer-related issues and enhancing workflow.
Administrative Assistant
De La Salle Christian Brothers
09.2005 - 12.2010
- Facilitated all office administration for multiple priests and monks, ensuring smooth operations.
- Maintained a well-organized office and accurate records to support team efforts.
- Assisted colleagues with various computer-related issues to streamline processes.
Education
Certified Medical Assistant -
Herzing College
New Orleans01.2003
Diploma - undefined
High School
Lafayette01.2002
Skills
- Microsoft Office Suite
- Tech Savvy
- Managing inventory
- Healthcare
- Technical Support
- Service Now
- Service Helpdesk Support
- Experience With Epic
- Jabber
- SailPoint
- Outlook
- MicroSoft 365
- Knowledge Base
- Citrix
- CT Metrics
- Nice InContact
- Care Tech Desktop desk viewer
- Service Focus
- Avaya Softphone
- Epic Provider’s side
- Epic MyChart
Certification
- Certified Medical Assistant
- Herzing College
Timeline
Service Desk Analyst
HTC Global
01.2023 - Current
Event Director/Tour Manager
Greenwood Gator Farms & Tours
12.2012 - 12.2021
Medical Assistant
Dr. Timothy Maines Office
12.2010 - 10.2012
Administrative Assistant
De La Salle Christian Brothers
09.2005 - 12.2010
Diploma - undefined
High School
Certified Medical Assistant -
Herzing College