Amber Thaler
Chippewa Falls,WI
Summary
Outgoing, friendly, and hardworking leader who puts 100% effort into tasks. Compassionate individual known for communicating well with others, problem solving, and managing time. Adept at designing engaging activities that foster teamwork, leadership, and social skills. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Summer Camp Counselor
YMCA Camp Manitou
06.2019 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Implemented camp activities fostering physical, social, and emotional growth.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Waitress
Bridgewater Restaurant And Pub
11.2018 - 01.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - Psychology
University of Wisconsin - La Crosse
La Crosse, WI05.2025
High School Diploma -
Chippewa Falls High School
Chippewa Falls, WI05.2021
Skills
- Dynamic, clear, and effective Communication
- Problem-Solving Ability
- Friendly, Positive Attitude
- Attending Multiple Customers
- Hardworking
Certification
- CPR and first Aid Certification
- Lifeguard Certification
- Blood Borne Pathogens Certification
Timeline
Summer Camp Counselor
YMCA Camp Manitou
06.2019 - 08.2023
Waitress
Bridgewater Restaurant And Pub
11.2018 - 01.2020
No Degree - Psychology
University of Wisconsin - La Crosse
High School Diploma -
Chippewa Falls High School
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