Amber Thimons
BRENTWOOD,PA
Summary
To obtain long term employment with a well- established company where I may fully utilize my skills and abilities. CORE STRENGTHS Self- motivated, leader able to motivate other team members. Skilled in applying logical, common sense approach to seeking practical solutions. Well-organized, able to work in a fast paced environment. Ability to work in a fast paced setting with a diverse population, and resolve issues in a timely manner
Overview
24
24
years of professional experience
Work History
Assistant Manager/ Cache
01.2010 - Current
- Ensure the highest level of customer service
- Ensures corporate and personal goals are met and exceeded
- Maintain client book and schedule appointments
- Ensure associates are coached and trained daily to drive overall sales results
- Stay in compliance on all store operation procedures, including payroll and shrink reduction
- Maintain the stores organizational standards
- Recruit, interview, hire, and train
- Ensure all cash flow and deposits are audited correctly consistently
- Execute company merchandise directives including floor-sets, window directives and POS updates.
Assistant Boutique Manager/ Bare Escentuals
01.2009 - 01.2010
- Ensure the highest level of customer service
- Maintain client book and schedule appointments
- Ensures corporate and personal goals are met and exceeded
- Ensure all Ambassadors are coached and trained daily
- Maintain the stores organizational standards
- Recruit, interview, hire, and train
- Ensure all cash flow and deposits are audited correctly
Team Manager
01.2007 - 01.2009
- Managed a team of Customer Care Representatives
- Ensuring the highest level of customer service
- Took and resolved inbound manager calls
- Manage team’s Oracle information
- Manage team’s Kronos (payroll) to ensure 0% discrepancy rate
- Focus daily on coaching and developing agents to meet KPI’s
- Meet all deadlines for all deliverables
- Provide disciplinary action as needed
- Maintain up-to-date employee files and documentation
Co-Manager/ Victoria
Amber Thimons
01.2006 - 01.2007
- Supervise a $3,000,000 store
- Interview, recruit, hire, and train new employees
- Oversee 40-50 employees
- Ensures corporate goals are met and exceeded
- Create weekly Schedule
- In charge of supply orders
- Inventory manager
- Loss prevention Manager
- In charge of all Back office book keeping
- Payroll management daily
Assistant Manager
The Children’s
01.2005 - 01.2006
- Supervise a $3,000,000 Store
- Launched this particular store from construction to grand opening
- Ensure to meet and exceed daily and monthly sales
- Back office book keeping
- Inventory management
- Payroll management daily
- Interview, recruit, hire, and train new employees
Keyholder/Estee Lauder the Cosmetic Company Store
01.2000 - 01.2003
- Supervised a $1,000,000 store
- Back Office Book Keeping
- Ensure to meet and exceed daily and monthly sales
- Ensure all displays and marketing are correct daily
Education
Business Management/Marketing
Western International University Online
2006
Music Business/Vocal Performance
Trevecca Nazarene University
2002
Timeline
Assistant Manager/ Cache
01.2010 - Current
Assistant Boutique Manager/ Bare Escentuals
01.2009 - 01.2010
Team Manager
01.2007 - 01.2009
Co-Manager/ Victoria
Amber Thimons
01.2006 - 01.2007
Assistant Manager
The Children’s
01.2005 - 01.2006
Keyholder/Estee Lauder the Cosmetic Company Store
01.2000 - 01.2003
Business Management/Marketing
Western International University Online
Music Business/Vocal Performance
Trevecca Nazarene University
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