Amber Thomas
Bakersfield,CA
Summary
Coordinated Associate Governmental Program Analyst versed in communicating and collaborating across all organizational levels. Successful at updating workflow processes and procedures to accommodate grant money and collaborating with teams to initiate, create and analyze program efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Phlebotomy Technician
California Dept Of Corrections & Rehabilitations
09.2013 - 03.2015
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Logged patient information and recorded results into system.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Organized daily work based on collection priority.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
Sales Manager
F.Y.E.
Bakersfield, CA
09.2013 - 03.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
Associate Governmental Program Analyst
Department Of Transportation
05.2023 - Current
- Uploaded and assessed program validations and requirements.
- Coordinated and facilitated meetings with Supervisors and Superintendents.
- Recorded results and plans by delivering findings and suggestions.
- Initiated planning and delivery of product to varias yards and locations.
- Communicated with people from various cultures and backgrounds on application process.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Materials and Stores Specialist
Department Of Transportation
03.2021 - 05.2023
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Researched desired materials and sourced reliable, high-quality and cost-effective vendors.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Coordinated schedules with suppliers to maintain adequate material levels.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Assembled and erected stocking bins, shelves and decks using power tools.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
Associate Governmental Program Analyst
Department Of Transportation
07.2022 - 11.2022
- Uploaded and assessed program validations and requirements.
- Coordinated and facilitated meetings with Supervisors and Superintendents.
- Recorded results and plans by delivering findings and suggestions.
- Initiated planning and delivery of product to varias yards and locations.
- Communicated with people from various cultures and backgrounds on application process.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Office Technician
Department Of Transportation
01.2019 - 03.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Services Supervisor
California Department Of Corrections And Rehabilitation
09.2018 - 01.2019
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Technician
California Department Of Corrections And Rehabilitation
11.2016 - 09.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated and scheduled meetings and appointments.
Phlebotomy Technician
Grifols Biomat USA
03.2015 - 11.2016
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Logged patient information and recorded results into system.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reviewed patient records for accuracy and completeness.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
Store Manager
Busy Buns Sandwich Shop
01.2006 - 10.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA04.1998
Skills
- Safety Procedures
- Report Writing
- Staff Meeting Facilitation
- Safety Guidelines
- PC Networking
- Proposal Writing
- Timelines and Milestones
- Agency Programs Knowledge
- Report Development
- Standard Operating Procedure
- Office Supplies and Inventory
- Clerical Support
- Data Entry
Timeline
Associate Governmental Program Analyst
Department Of Transportation
05.2023 - Current
Associate Governmental Program Analyst
Department Of Transportation
07.2022 - 11.2022
Materials and Stores Specialist
Department Of Transportation
03.2021 - 05.2023
Office Technician
Department Of Transportation
01.2019 - 03.2021
Office Services Supervisor
California Department Of Corrections And Rehabilitation
09.2018 - 01.2019
Office Technician
California Department Of Corrections And Rehabilitation
11.2016 - 09.2018
Phlebotomy Technician
Grifols Biomat USA
03.2015 - 11.2016
Phlebotomy Technician
California Dept Of Corrections & Rehabilitations
09.2013 - 03.2015
Sales Manager
F.Y.E.
09.2013 - 03.2015
Store Manager
Busy Buns Sandwich Shop
01.2006 - 10.2010
High School Diploma -
Bakersfield Adult Schools
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