AMBER THOMAS
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Phlebotomy and Laboratory Training Student
Baylor Scott & White
10.2023 - Current
- Current Phlebotomy and laboratory training student acquiring skills through classroom instruction and onsite clinical experience in collecting and processing quality specimens safely as outlined in Baylor scott and white policy and procedures.
- Eligible for American society for clinical pathology (ASCP) certification upon completion of clinical hours.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
Health Insurance Consultant
Teachers Retirement System
09.2022 - 05.2023
- Educated clients on insurance policies and procedures.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Analyzed customer needs to provide customized insurance solutions.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Met with customers to provide information about available products and policies.
- Managed over 50 calls per day.
Document specialist
Inservio3
01.2018 - 03.2021
- Adaptable Document Controller offering background in process improvements and document preparation
- Document Control Specialist experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality
- Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes.
- Executive clerical responsibilities with light database management; data Manipulation and conversion; e-discovery, imaging, and trial technology.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Sales Lead
ALDO
04.2014 - 07.2019
- Mentored and trained sales associates for two store locations
- Coached employees and trained on methods for handling various aspects of sales.
- Coordinated trade marketing to improve positioning in retail stores and increase awareness
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Handled cash register operations and customer transactions to process payments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Increased sales by 20%.
Document Specialist
Teris
01.2013 - 01.2017
- Provides litigation technology support to the legal team, including for trial and eDiscovery, assistance with electronic document productions
- Deposition and Exhibit Production as well as searchable file types
- Prepared digital files, physical documents and work requests in compliance with company guidelines
- Transmitted documents, organized revisions and tracked changes.
Merchandiser
Crate & Barrel
01.2015 - 01.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Monitored and analyzed sales records and consumer purchasing trends
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Planned and coordinated product availability for advertising and promotion purposes
- Increased sales by offering advice on purchases and promoting additional products
- Arranged consistent shelves, bins and racks by following established planograms.
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Education
Sophomore - Nursing
Austin Community College
Austin, TXNo Degree - Nursing
Concordia University At Austin
Austin, TX06.2025
Skills
- Project assistance
- Databook preparation
- Data accuracy
- Recordkeeping skills
- Benefits Guidelines
- Policy Renewals
- Excellent Communication Talents
- Phone Systems
- Sales strategy
- Client relationship building
- Employee training
- Sample and Specimen Collection
- Training Expertise
- Venipuncture
- Quality Control Guidelines
- Equipment maintenance
- Order of draw knowledge
Timeline
Phlebotomy and Laboratory Training Student
Baylor Scott & White
10.2023 - Current
Health Insurance Consultant
Teachers Retirement System
09.2022 - 05.2023
Document specialist
Inservio3
01.2018 - 03.2021
Merchandiser
Crate & Barrel
01.2015 - 01.2016
Sales Lead
ALDO
04.2014 - 07.2019
Document Specialist
Teris
01.2013 - 01.2017
Sophomore - Nursing
Austin Community College
No Degree - Nursing
Concordia University At Austin