Amber Thomas
Reno,NV
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for my flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Therapeutic Foster Care Case Manager
3 Angels Care
03.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with social workers, therapists, and educators to create comprehensive care plans for each child.
- Facilitated successful reunification's with biological families or alternative permanent placements for children in care.
- Reduced placement disruptions by offering ongoing support and resources to therapeutic foster families.
- Provided crisis intervention services to prevent disruptions in placements and ensure child safety.
Bartender & Server
Clary's Bar and Grill
06.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple orders simultaneously without compromising quality.
Bartender
M3 (Moxie's)
03.2014 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Therapeutic Foster Care Case Manager
Kiddos of Nevada
10.2017 - 04.2019
- Collaborated with social workers, therapists, and educators to create comprehensive care plans for each child.
- Facilitated successful reunifications with biological families or alternative permanent placements for children in care.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in therapeutic foster care case management.
- Developed rapport with clients through active listening and empathy, fostering trusting relationships vital for successful case management.
- Assisted foster parents in understanding the unique needs of their foster children, promoting a supportive environment.
- Improved family relationships through providing guidance on effective communication and conflict resolution techniques.
Bartender
Master's
08.2012 - 04.2014
Bartender
Chocolate Bar
09.2011 - 09.2012
Bartender
Wolf Den
01.2010 - 01.2011
Bartender
Jox Sports Bar
05.2008 - 05.2010
Education
No Degree - Photography & Journalism
TMCC
Reno, NVSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender & Server
Clary's Bar and Grill
06.2023 - Current
Therapeutic Foster Care Case Manager
3 Angels Care
03.2021 - Current
Therapeutic Foster Care Case Manager
Kiddos of Nevada
10.2017 - 04.2019
Bartender
M3 (Moxie's)
03.2014 - 02.2020
Bartender
Master's
08.2012 - 04.2014
Bartender
Chocolate Bar
09.2011 - 09.2012
Bartender
Wolf Den
01.2010 - 01.2011
Bartender
Jox Sports Bar
05.2008 - 05.2010
No Degree - Photography & Journalism
TMCC
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