Amber Thomas
Plymouth,IN
Summary
Dynamic and results-driven professional with extensive experience at Pak a Sak, excelling in customer service and team leadership. Proven track record in cash handling and training, enhancing operational efficiency and customer satisfaction. Skilled in POS systems and adept at problem-solving, ensuring smooth transactions and a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Pak a Sak
01.2020 - 06.2024
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained new team members on point-of-sale systems and customer interaction best practices.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented inventory management procedures to streamline stock replenishment processes.
- Conducted regular audits of cash drawers, maintaining accuracy and accountability in transactions.
Cashier
Walmart
01.2018 - 01.2019
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with product inquiries and provided exceptional service.
- Monitored inventory levels and restocked merchandise as needed to optimize sales opportunities.
- Implemented best practices for maintaining clean, organized checkout area for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Cook
Caseys General Stores Inc
01.2017 - 12.2017
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained new team members on point-of-sale systems and customer interaction best practices.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented inventory management procedures to streamline stock replenishment processes.
- Conducted regular audits of cash drawers, maintaining accuracy and accountability in transactions.
Education
Plymouth High School
Plymouth, INSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product restocking
- Opening and closing procedures
- Payment processing
- Transaction management
- POS systems
- Merchandise stocking
- Shift scheduling
- Online order picking
- Time management
- Empathy and patience
- Basic math
- Data entry accuracy
- Cash register operations
- Cash handling and management
- Cleaning and sanitizing
Timeline
Cashier Team Lead
Pak a Sak
01.2020 - 06.2024
Cashier
Walmart
01.2018 - 01.2019
Kitchen Cook
Caseys General Stores Inc
01.2017 - 12.2017
Plymouth High School
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