Summary

Overview

Work History

Education

Skills

Honors & Achievements

Timeline

Amber Thomas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background in check processing through grants administration.

Overview

years of professional experience

Work History

Dispatcher / Customer Service Representative

Verida

03.2026 - 06.2026

Coordinated Medicaid transportation dispatching for patients, ensuring timely and accurate scheduling of medical rides.
Served as a primary point of contact for Medicaid members, resolving inquiries and transportation issues with professionalism and efficiency.
Maintained accurate records of dispatch requests and member communications within company systems.

Intern

Positive Impact

08.2025 - 04.2026

Provide therapy to Black individuals living with HIV in Metro-Atlanta
Co-lead a weekly DBT group for co-morbid IMPACT groups
Act as case manager for individuals needing linkages to emotional wellness groups, psychiatry, forensics, and transportation

Retail Associate

Home Goods

02.2025 - 03.2026

Processed customer purchases and returns in accordance with established operating procedures.
Promoted credit and loyalty programs to customers.
Upheld merchandising philosophy and maintained standards for merchandise presentation on the sales floor.

Care Management Assistant

Piedmont Henry Hospital

10.2023 - 05.2024

Coordinated patient discharges and facilitated transitions to subacute rehabs, skilled nursing facilities, home health agencies, and hospice facilities.
Collaborated with insurance agencies to secure covered or low-cost options for durable medical equipment, emergency medical transportation, and follow-up care.
Connected indigent patients with community resources and referrals for prescriptions, hospital visits, and affordable follow-up appointments.

Technical Assistance Associate

NNAF

02.2020 - 04.2022

Designed and maintained a digital library of over 1,500 nonprofit scaling resources.
Served as Data Manager for the Collective Power program, legal grants, and technical assistance grants, overseeing disbursement records of over $3 million annually.
Co-designed annual audits and surveys for funding recipients to evaluate program effectiveness.

Counselor

Assertive Community Recovery

09.2019 - 12.2019

Conducted individual counseling and harm reduction coaching sessions for clients aged 16–59 in the Metro-Decatur area.
Facilitated psychoeducational workshops for individuals with persistent mental illness covering life skills, mindfulness, emotional regulation, and interpersonal communication.
Led family mediations and parent skills training sessions.
Connected clients to community resources for employment, transportation, and food services.
Served as the primary liaison for community partners and social services offices.

Biller → Utilization Review

Fresenius Medical Care

12.2018 - 09.2019

Led a division-wide documentation processes overhaul across 300+ clinics in twenty-two states.
Evaluated and validated billing and legal documentation for accuracy and successful claims submission.
Developed division-wide reports on document validity and compliance.
Facilitated bi-weekly Document Review meetings with clinic managers.
Created training materials for clinical staff on legal and billing documentation standards.
Promoted to Utilization Review in March 2019.

Intake Associate

Summit Medical Associates

10.2015 - 03.2016

Managed patient intake processes, ensuring accurate data collection and documentation.
Coordinated communication between patients and healthcare providers to streamline appointment scheduling.
Trained new staff on intake procedures and systems to enhance operational efficiency.
Developed and implemented process improvements resulting in reduced patient wait times.

Office Assistant

Spelman College Office of Research and Resources

09.2011 - 05.2014

Coordinated office operations to ensure efficient workflow and resource allocation.
Developed and maintained filing systems for research documentation and resources.
Streamlined communication between faculty, staff, and external research partners.