Amber Thompson
Columbus,USA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front office position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
General Manager
Circle K
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Circle K
10.2022 - Current
- Supervise a team of 2 to 4 workers
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Set up promotional displays and restock products
- Ensure customers are satisfied with the level of service offered
- Daily paperwork
- Inventory daily on tobacco items
- Place truck order for the store
- Enter payroll for employees
- Scan Lottery, add new and activate new tickets
- Safe drop on Mashgin, and fill Mashgin with money
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Monitor sales representativesʼ adherence to company policies and protocols
- Oversaw daily business operations on the sales floor
- Ensured that sales representatives followed all company policies and protocols.
Unit Supply Specialist
National Guard
04.2016 - Current
- Prepared unit and organizational supply documentation
- Oversaw supply requests, accountability, and receipts
- Maintained automated system for tracking group supplies and equipment
- Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business process
- Planned and conducted annual section training
- Completed quarterly inventory counts of equipment on books for unit
- Provided supply chain guidance to team of 50 employees.
Shipping and Receiving Lead
MUTC
12.2016 - 10.2022
- Communicated with vendor representatives to resolve damages shipments and item shortages
- Monitored and reported on transportation costs and properly filed shipping documents
- Pulled, verified and packaged items for shipment
- Operated forklifts, lift trucks, and hand trucks to move items around the warehouse
- Prepared shipping documents and invoices, processed payments and answered client questions
- Conducted counts and audits, of inventories to identify and resolve discrepancies in records
- Stacked and stored pallets at the end of shift to keep the warehouse clean and organized
- Orchestrated routing by producing accurate shipping documentation and package labels
- Set up local, domestic, and international shipments according to postal shipper and foreign regulations.
Education
Certificate - Logistics
Army Logistics Univ., Fort Lee, VA
02.2003
Diploma - Nursing
Columbus East, Columbus, IN
05.1999
Skills
- Custom section
- Leadership and team building
- Problem Resolution
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Staff Supervision
- Administrative Skills
- Schedule Management
- Deadline-oriented
- Vendor relationships
- Staffing
- Proficient in excel, and word
Personal Information
Title: Assistant Manager
Timeline
General Manager
Circle K
11.2023 - Current
Assistant Manager
Circle K
10.2022 - Current
Shipping and Receiving Lead
MUTC
12.2016 - 10.2022
Unit Supply Specialist
National Guard
04.2016 - Current
Certificate - Logistics
Army Logistics Univ., Fort Lee, VA
Diploma - Nursing
Columbus East, Columbus, IN