Amber Thorne
Waynesboro,VA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My experience will bring value to the department and organization and I have built well-established relationships and trust.
Overview
6
6
years of professional experience
Work History
Culture and People Coordinator
United States Senate Federal Credit Union
08.2019 - Current
- Conducted exit interviews to identify areas of improvement in the workplace environment.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Analyzed workforce trends within the organization to identify areas of improvement.
- Organized team-building activities to promote team cohesion and motivation.
- Planned office events like holiday parties or team outings.
- Maintained and updated organizational charts, employee handbooks, or performance evaluation forms.
- Managed employee engagement initiatives such as surveys and recognition programs.
- Approached staff and engaged in conversation through the use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
Member Services Representative
United States Senate Federal Credit Union
08.2019 - 02.2022
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
- Managed member conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop solutions.
- Monitored compliance with organizational security protocols when interacting with members.
- Audited member account information to identify issues and develop solutions.
- Guided members on how best to use products or services offered by the organization.
- Responded promptly to emails from members seeking assistance.
- Followed up with members after their interaction with the organization's services.
- Maintained accurate records of member interactions and transactions.
- Kept records of member interactions or transactions, thoroughly recording details of inquiries.
Member Services Representative
Dupont Community Credit Union
09.2018 - 08.2019
Bank Teller
Woodforest National Bank
01.2018 - 09.2018
Education
Associate’s Degree - Psychology
Liberty University
Lynchburg, VA10-2023
Riverheads High School
01.2015
Valley Vocational Technical Center
01.2015
Skills
- Communication
- Information Protection
- Performance Appraisal
- Human Resources Support
- Organizational Development
- Training Development
- Analytical and Critical Thinking
- Administrative Assistance
- Microsoft Office
- Staff Engagement
Accomplishments
- Management & Leadership Training
- Monthly Management/Leadership Training
- Emerging Leaders Training with Milton Hunt
Additional Training
- How to Become a Great Communicator
- Inspiring Employee Motivation and Engagement
- 5 Ways to Engage Employees
- Active Listening Skills to Improve Communication
- Becoming a Great Leader: How to Motivate Employees
- Communicating with Confidence
- Developing your Strengths
- Microsoft 365
- Thrive While Working Remotely: Creating a Fun and Engaging Culture
References
References available upon request.
Timeline
Culture and People Coordinator
United States Senate Federal Credit Union
08.2019 - Current
Member Services Representative
United States Senate Federal Credit Union
08.2019 - 02.2022
Member Services Representative
Dupont Community Credit Union
09.2018 - 08.2019
Bank Teller
Woodforest National Bank
01.2018 - 09.2018
Associate’s Degree - Psychology
Liberty University
Riverheads High School
Valley Vocational Technical Center
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