Amber Thornton
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
First Watch
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Manager, Bartender
Another Broken Egg Café
07.2019 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Property and Casualty insurance agent
TTEC/USAA
07.2021 - 10.2021
- Generated quotes and proposals for clients to match individual needs.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Attended industry conferences to stay informed of latest products and trends.
Assistant Manager
Carrabba's Italian Grill
04.2013 - 07.2019
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 20-25 team members and fulfilled dining needs and desires of patrons
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Resolved problems or concerns to satisfaction of involved parties
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Education
Associate of Applied Science - Business Management
Chattahoochee Technical College
Marietta, GA05.2024
Skills
- Service Scheduling
- Waste Control
- Till Counting
- Adaptability and Flexibility
- Multitasking and Organization
- Guest Satisfaction
- MS Office
- Coaching and Mentorship
- Leadership Development
Certification
- Personal lines insurance License - July 2021
Timeline
Server
First Watch
05.2022 - Current
Property and Casualty insurance agent
TTEC/USAA
07.2021 - 10.2021
Assistant Manager, Bartender
Another Broken Egg Café
07.2019 - 03.2022
Assistant Manager
Carrabba's Italian Grill
04.2013 - 07.2019
Associate of Applied Science - Business Management
Chattahoochee Technical College