Amber Thrasher
Kosciusko,MS
Summary
Adept at project management and client relations, I leveraged advanced problem-solving skills at Thrasher Construction to enhance project delivery and customer satisfaction. My background includes diverse roles from medical assistant to restaurant owner, showcasing my technical understanding and staff management prowess. Achieved notable efficiency improvements and maintained high loyalty rates through effective team leadership and customer engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Thrasher Construction
08.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed projects from procurement to commission.
Restaurant Owner
Sugarbob's
05.2019 - 01.2023
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared on and off menu items as a chef while also servicing patrons
Maitre D'
Skylight Grill
12.2017 - 04.2019
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
Bartender
Skylight Grill
12.2017 - 04.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Millie's Cafe
03.2017 - 12.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Medical Assistant
Kosciusko Medical Clinic
10.2008 - 10.2014
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Coder
Kosciusko Medical Clinic
10.2008 - 10.2014
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Medical Assistant
MEA Medical Clinics Inc.
06.2007 - 10.2009
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
The Women's Clinic
10.2007 - 01.2008
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Certificate of Technical Studies - Software Engineering
Massachusetts Institute of Technology
Cambridge, MACertificate - Medical Assistant
Virginia College
Jackson, MSCertificate - Medical Coding
AAPC
Jackson, MSSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
- Staff Management
- Work flow planning
- Advanced problem solving
- Document Management
- Scope Management
- Technical understanding
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Professional Coder (CPC)
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA)
- Certified EKG Technician (CET)
- Certified Spirometry Technician (CST)
- Certified Drug Screen Administrator (CDSA)
Timeline
Project Manager
Thrasher Construction
08.2019 - Current
Restaurant Owner
Sugarbob's
05.2019 - 01.2023
Maitre D'
Skylight Grill
12.2017 - 04.2019
Bartender
Skylight Grill
12.2017 - 04.2019
Server
Millie's Cafe
03.2017 - 12.2017
Medical Assistant
Kosciusko Medical Clinic
10.2008 - 10.2014
Medical Coder
Kosciusko Medical Clinic
10.2008 - 10.2014
Medical Assistant
The Women's Clinic
10.2007 - 01.2008
Medical Assistant
MEA Medical Clinics Inc.
06.2007 - 10.2009
Certificate of Technical Studies - Software Engineering
Massachusetts Institute of Technology
Certificate - Medical Assistant
Virginia College
Certificate - Medical Coding
AAPC