Amber Thrower
Milton,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Dental Office Administrator
Webster Family Dentistry
Milton, FL
03.2023 - Current
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Scheduled follow-up visits for patients based on doctor's orders or patient requests.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Provided information about available payment options to help facilitate payment from patients who are unable or unwilling to pay at time of service.
- Created charts for new patients using data collected from medical histories completed upon arrival at office.
- Verified that all patient forms were completed correctly prior to submission for processing.
- Prepared bills and completed insurance forms using system software.
- Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
- Answered any questions or concerns raised by patients related to their treatment plan or billing issues.
- Processed credit card payments from customers over the phone or through online portals.
- Responsible for submitting insurance claims on behalf of the practice in a timely manner.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Office Manager
Safe and Sound Climate Controlled Storage
Pensacola, FL
11.2020 - 12.2022
- Supports operations by maintaining facilities, records, equipment, and building services; completes special projects.
- Maintains records by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintains equipment by planning equipment procurement and maintenance, evaluating products, services, and warranties.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Education
Associate of Science -
Pensacola State College
Pensacola, FL01-2027
Skills
- Calendar management
- Filing systems
- Maintaining confidentiality
- Insurance verification
- Document preparation
- Office organization
- Phone etiquette
- Payment processing
- Detail-oriented
- Appointment confirmation
- Record management
- Claims processing
References
References available upon request.
Timeline
Dental Office Administrator
Webster Family Dentistry
03.2023 - Current
Assistant Office Manager
Safe and Sound Climate Controlled Storage
11.2020 - 12.2022
Associate of Science -
Pensacola State College