Amber Tidd
Greenbelt,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager
Metrie
2023.02 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Monitored key performance metrics to identify areas for improvement.
- Supervised operations team to support operational excellence and excellent customer service.
- Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Analyzed and reported on key performance metrics to senior management.
- Increase Employee Engagement Score
Account Representative
Metrie
2021.04 - 2023.02
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Collaborated with other departments to address customer needs and service requests.
- Collaborated on cross-functional teams to improve processes and sales platforms.
Senior Scheduling Lead
DLH Corp
2019.09 - 2021.08
- Worked with manager and supervisor to plan and coordinate program review schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Maintained comprehensive documentation of all scheduling activities, ensuring accurate record-keeping for future reference and analysis.
Sales Operations Specialist
GE Lighting
2018.03 - 2019.03
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Assisted in managing trade show participation from planning stages through post-event follow-up activities.
- Managed database updates related to customer information changes or additions.
- Collaborated with sales managers, marketing, and customers for seamless inventory management.
Preferred Client Relations
Asset Strategies International
2016.09 - 2018.03
- Developed strong relationships with current and potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
- Provided expert guidance on products and services, enabling informed decision-making for clients.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
Manager In-Training
Enterprise Rent A Car
2015.10 - 2016.07
- Increased sales through upselling rentals and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Participated in daily inventory audits to maintain accurate stock levels for upcoming appointments,
Administrative Assistant
Adventist Health Care - Early Head Start
2012.08 - 2016.01
- Ensured accurate record-keeping with diligent data entry and database management for confidential client information.
- Prepared documents and tools for upcoming client reviews, meetings and events held by Directors and staff.
Education
Bachelor of Science - Business
University of Baltimore
Baltimore, MD05.2015
Skills
- Analytical Thinking
- Teamwork and Collaboration
- Executive Support
- Customer Service
- SAP
- MS Excel
Websites
Accomplishments
Awarded Top Women in Hardware Class of 2023
Timeline
Assistant Operations Manager
Metrie
2023.02 - Current
Account Representative
Metrie
2021.04 - 2023.02
Senior Scheduling Lead
DLH Corp
2019.09 - 2021.08
Sales Operations Specialist
GE Lighting
2018.03 - 2019.03
Preferred Client Relations
Asset Strategies International
2016.09 - 2018.03
Manager In-Training
Enterprise Rent A Car
2015.10 - 2016.07
Administrative Assistant
Adventist Health Care - Early Head Start
2012.08 - 2016.01
Bachelor of Science - Business
University of Baltimore