AMBER TIMMS

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.

• Professionally Active Career Break, 2013, Present, Took intentional pause to focus on self care and personal development. Proactively pursued personal hobbies and passion projects and initiatives for hueskinb.com. Learning new skills and how to build websites online
• Quality Assurance Manager, Remote, 2018, 2023, Contributed valuable insights as a key member of the QA team, actively participating in brainstorming and design meetings to offer strategic input and innovative ideas. Engaged in regular engineering and design calls to provide feedback on product development progress and offer suggestions for future designs, ensuring alignment with project goals. Solely responsible for developing and executing comprehensive test plans for a federally regulated application, coordinating cross-team and cross-functional project plans. Collaborated closely with developers to resolve issues and track progress using Jira.
• Marketing Manager, Lanham, MD, 2014, 2018, Developed and managed marketing campaigns, utilizing advanced analytics and project management tools to ensure successful delivery and ROI. Analyzed sales data using statistical techniques to identify trends and growth opportunities, preparing detailed reports and forecasts. Collaborated with the design department to produce high-quality promotional materials, providing critical feedback and guidance to achieve marketing objectives. Authored manuals and contributed to design concepts, using expert negotiation and cost management skills to decrease production costs while maintaining high quality standards.
• Administrative Assistant, Columbia, MD, 2014, 2014, Responsible for creating and managing content for an online newsletter. To create engaging and effective social media content, I utilized advanced marketing techniques such as social media analytics and data analysis. Conducted research to identify the target audience and their preferences and interests to tailor the newsletter's content to their needs and wants. Developed a content calendar and social media strategy to ensure that the newsletter's content was consistent and aligned with the overall marketing goals of the organization.
• Assessment Manager/Quality Assurance, Cheltenham, MD, 2013, 2014, Developed comprehensive training and evaluation guides for the Maryland State Department of Education to ensure efficient adoption of new technology and software solutions. Collaborated with the Information Technology group to conduct manual evaluations of the latest technology solutions, ensuring that they were compatible with existing systems and met the required standards. Conducted comprehensive research to stay up to date with the latest technology and software solutions, ensuring that the training and evaluation guides were current and relevant.
• Fraud Detection Analyst, Kennesaw, GA, 2009, 2013, Research emerging fraud trends by analyzing data and monitoring key metrics. Monitor and investigate financial transactions for potential fraudulent activity, detect patterns of suspicious behavior, and develop strategies to prevent fraud. Duties include monitoring customer transactions, assessing risk levels, and analyzing data to identify trends and anomalies.
• Credit Card Collections, Lake Mary, FL, 2008, 2009, Managed financial credit card collections processes, leveraging expertise in risk management and regulatory compliance to ensure adherence to industry standards. Utilized strong analytical skills to assess and mitigate risks associated with credit card collections, optimizing recovery strategies. Collaborated with cross-functional teams to develop and implement innovative solutions for improving the efficiency and effectiveness of credit card collections processes.