Amber Tirera
Charlotte,NC
Summary
Customer Service expert that is Service-oriented and familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient customer satisfaction. Also known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Uber Eats
Charlotte, NC
08.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
SR. TECH ASSOCIATE
Verizon
Charlotte, NC
01.2018 - 08.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Documented detailed notes in CRM system to track customer interactions
- Relayed new and relevant information to customers and followed up on promises
- Navigated multiple systems to identify source of issue
- Handled escalated callers to reach positive outcomes
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Built strong knowledge of product line to assist customers in selecting products.
ACCESS CONTROL OFFICER
G4S
Charlotte
01.2012 - 01.2018
- Assisted authorized persons courteously and professionally removed unauthorized individuals
- Completed daily reports outlining regular activities and notable incidents
- Leveraged strong communication and conflict management skills to address escalated situations
- Compared behaviors and activities against typical conditions to proactively identify security concerns
- Delivered accurate information to facility management team regarding individual incidents and security activities.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of North Carolina
Charlotte, NCSkills
- Ability to leverage learned technical skills in support of team objectives
- Clear and concise communication
- Strong negotiator
- Well organized
- Holistic problem solver
- Strategic thinker
- Direct and decisive
- Empathetic
- Order Verification
References
- Donald Chambliss, G4S, 980-348-0152
- Kyra Faust, Wells Fargo, 704-500-3248
- Cheryl Avery, Verizon, 704-778-9212
Timeline
Delivery Driver
Uber Eats
08.2023 - Current
SR. TECH ASSOCIATE
Verizon
01.2018 - 08.2023
ACCESS CONTROL OFFICER
G4S
01.2012 - 01.2018
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of North Carolina