Amber Tola
Key West,FL
Summary
Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.
Skilled Assistant Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 20 years in the field. Excellent planning and problem-solving abilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Assistant Branch Center Manager
First Horizon Bank
12.2005 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Education
Key West High School
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Compliance monitoring
- Regulatory standards
- Operations oversight
- Facility maintenance
- Customer service
- Performance evaluation and monitoring
- Data management
- Relationship building
- Records organization and management
- Customer relations
- Teamwork and collaboration
- Customer retention
- Desktops, laptops, and mobile devices
- Client account management
- Sales coaching
Languages
Spanish
Professional Working
Timeline
Assistant Branch Center Manager
First Horizon Bank
12.2005 - Current
Key West High School