Amber Tolbert

Currently working part-time and supervising Admin and Finance departments while also overseeing key departmental functions.

Lead the rollout and implementation of a project management system for the organization. Streamlined the pre-onboarding process to be fully digital in one platform.

• Transformed travel logistics processes to be digital for all departments of the organization
• Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

• Oversaw daily operations of MSG and its six workforce development programs. Streamlined asset management, budget reconciliation, and invoice processes to enhance efficiency and simplify processes. Administered enrollment management and Human Resource Management, including instituting onboarding and an employee portal site for virtual training and resources. Support directors in analyzing department performance to create strategies for task prioritization and implementation. Drive organizational change management and restructuring initiatives. Devise and implement strategic planning and data analysis.
• Designed and launched the organization's first digital employee handbook in partnership with a third party.
• Standardized company approach to employee onboarding by spearheading the creation and successful launch of the onboarding intranet site and digital learning management system.
• Expertly managed the project from conception to implementation, resulting in a streamlined, user-friendly employee portal, improving overall employee experience.

• Oversaw multi-campus operations while managing a team of 24+ campus center personnel. Coordinated enrollment, financial aid, and operational budgets for 12 campuses remotely. Leveraged Tableau to effectively forecast enrollment trends and perform daily data analysis. Conducted weekly meetings with 12 campus center directors and compiled annual performance reviews. Recruited and trained new campus center staff to drive growth and success.
• Championed the successful project management of two new campus build-outs in Lenexa, KS, and Austin, TX.
• Implemented a virtual onboarding process for all student-facing staff, increasing efficiency and streamlining the employee experience.

• Revamped financial aid process of admissions department through implementation of innovative processes.
• Re-engineered student financial aid team by restaffing and retraining 9-person team, completing highly efficient and effective operation.
• Transformed the department approach to financial aid and paved the way for continued success.

• Enhanced student support by developing individualized academic plans and goal-setting strategies.
• Increased retention rates by closely monitoring at-risk students and implementing proactive interventions.
• Improved student satisfaction by providing timely, personalized feedback on assignments and assessments.
• Boosted graduation rates with comprehensive academic advising, career guidance, and resource referrals.