Amber Tolbert
Mobile,AL
Summary
Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with an engaging style. Talented at generating leads, gaining new customers, and building loyalty from first contact. Motivated individual whom learns system and program details to resolve issues and offer best -in-class service. Effective at interviewing claimants, compiling records, and documenting findings. Well versed in insurance policies, practices, and standards. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Phone Sales Representative
AT&T
12.2022 - Current
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Nurtured long-lasting client relationships by offering personalized solutions for customer's needs.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
- Responded promptly to inquires from prospects via phone or email, delivering exceptional service quality at all times.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Claims Representative
Pilot Catastrophe
09.2021 - 12.2022
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Representative
Alorica
05.2018 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlines call center processes for improved efficiently and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and complaints.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquires and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer orders promptly to increase customer satisfaction.
Education
High School Diploma -
Baker High School
Mobile, AL05.2012
Skills
- Email and Telephone Etiquette
- Customer Service
- Microsoft Office
- Outbound/ Inbound calls
- Insurance Claims Review
- Complaint Resolution
- Date Entry
- Live Chat Support
- Technical Troubleshooting
- Customer Support
- De-Escalation Techniques
- Goal-Oriented
- Adaptability and Dependability
- Customer Engagement
Timeline
Phone Sales Representative
AT&T
12.2022 - Current
Claims Representative
Pilot Catastrophe
09.2021 - 12.2022
Customer Service Representative
Alorica
05.2018 - 09.2021
High School Diploma -
Baker High School
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