Amber Toledo
Fort Worth
Summary
Just a mom who is reliable, with background in maintaining transportation services, ensuring safety protocols and coordinating with logistics teams. Strengths include adaptability to changing demands, strong communication skills, and a commitment to punctuality. Makes positive relationships with all customers/clients. A go getter! Will stay busy and help anyone I can.
Overview
19
19
years of professional experience
Work History
Sped Transportation Aide
Aledo ISD
Aledo
09.2024 - 08.2025
- Assisted students with boarding and disembarking from school buses.
- Monitored student behavior during transportation to ensure safety.
- Communicated with parents regarding pick-up and drop-off schedules.
- Overlooked any special needs the students might have, including medical wise
- Maintained cleanliness of transportation vehicles before and after routes.
- Helped special needs students with secure seating and accessibility needs.
- Followed safety protocols during all transportation activities and procedures.
- Reported any incidents or concerns to bus drivers and school staff promptly.
Customer Service Representative
McKesson Specialty Health
Fort Worth
05.2023 - 09.2024
- Assisted customers with medication orders and product inquiries.
- Processed patient prescriptions using McKesson's pharmacy software system.
- Responded to customer complaints and resolved issues efficiently.
- Maintained accurate records of customer interactions in database systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, coupons at pharmacy and technical support.
Taekwondo Instructor
Keller ATA Martial Arts Academy
Keller
01.2007 - 07.2022
- Still attend happily when able to, unfortunately just no longer can dedicate the time to teach.
- Instructed students in Taekwondo techniques and forms.
- Developed lesson plans tailored to various skill levels and age groups.
- Conducted regular assessments to evaluate student progress and technique mastery.
- Organized and led sparring sessions to enhance students' practical skills.
- Fostered a positive learning environment encouraging respect and discipline.
- Developed and implemented beginner Taekwondo classes for children aged 5-7 years old.
- Communicated regularly with parents about their child's progress in Taekwondo classes.
- Planned activities designed to develop self-confidence, discipline, teamwork skills and leadership abilities.
After school program Instructor
Birdville Independent School District
Fort Worth
01.2012 - 08.2014
- Teach students in grades PK-5 self defense, courtesy, respect, and leadership skills to help them succeed and stay safe in today's society.
- Class sizes ranged from 15-20 students, 3 days a week.
- Handling paperwork, phone calls, setting up classes and meetings
Education
Richland High School
North Richland Hills, TXSome College (No Degree) - Animal Health
Unity Online
Skills
- Special needs assistance
- Vehicle safety
- Route planning
- Incident reporting
- Client relationship management
- Customer service
- Data entry
- Record keeping
- Time management
- Communication skills
References
References available upon request.
Timeline
Sped Transportation Aide
Aledo ISD
09.2024 - 08.2025
Customer Service Representative
McKesson Specialty Health
05.2023 - 09.2024
After school program Instructor
Birdville Independent School District
01.2012 - 08.2014
Taekwondo Instructor
Keller ATA Martial Arts Academy
01.2007 - 07.2022
Richland High School
Some College (No Degree) - Animal Health
Unity Online