Amber Tomas
Alamo,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
General Manager
Dollar General
06.2020 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
McDonalds Crew Trainer
McDonald's
07.2015 - 11.2018
- I was on the night shift taking care of drive through, and would also train crew member in the late afternoon
- I would also take care of nightly stocking and organize everything for the day and next crew.
Quality Assurance Inspector
Mayfield Consumer Products, LLC.
07.2012 - 11.2014
- I worked in quality making sure candles and the jar themselves are the right ones
- I would also check the samples and approve before running the line.
Education
High school diploma -
Ripley High School
Ripley, TN05.2012
Skills
- Cashiering
- Cleaning Experience
- Food Service
- Microsoft Office
- Organizational Skills
- People Person
- Communication skills
- Quality Assurance
- Quality Control
- Quality Inspection
- Advertising and Marketing
- Process Automation
- Workflow Planning
- Staff Supervision
- Financial Administration
- Business Administration
- Schedule Management
- Customer Relationship Management
- Loss Prevention
- Staff Training
- Cost Reductions
- Training and Development
- Team Leadership
- Team Player
- Verbal and Written Communication
- Interpersonal Skills
- Efficient Multi-Tasker
Assessments
- Food Service: Customer Situations, Proficient, 06/01/20, https://share.indeedassessments.com/share_to_profile/791413a3d4dcc3194c9e9bfd98aaa437eed53dc074545cb7
- Cashier Skills, Highly Proficient, 06/01/20, https://share.indeedassessments.com/share_to_profile/290be822464a7e63d9e7964af891356aeed53dc074545cb7
Timeline
General Manager
Dollar General
06.2020 - 01.2024
McDonalds Crew Trainer
McDonald's
07.2015 - 11.2018
Quality Assurance Inspector
Mayfield Consumer Products, LLC.
07.2012 - 11.2014
High school diploma -
Ripley High School