Amber Ton
Phoenix,AZ
Summary
Seasoned Fine Dining Server with a proven track record at 630 Park Steakhouse, Graton Casino & Resort, excelling in upselling and customer satisfaction. Leveraging advanced wine knowledge and exceptional communication skills, consistently enhanced dining experiences and increased sales. Demonstrated expertise in POS system operations and teamwork, contributing to a high-quality service environment.
Experienced with providing top-tier service in fine dining environments. Utilizes deep knowledge of menu items and wine pairings to enhance guest experiences. Track record of maintaining poise and professionalism under pressure, ensuring consistent, high-quality service.
Overview
10
10
years of professional experience
Work History
Fine Dining Server
630 Park Steakhouse, Graton Casino & Resort
Rohnert Park, CA
06.2022 - 06.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Managed sections for smooth flow of guests and orders.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented specials to guests in a timely manner
Server
The Cheesecake Factory
Corte Madera, CA
05.2022 - 05.2024
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
Server
Yard House Restaurant
Roseville, CA
07.2019 - 06.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Cheesecake Factory
Walnut Creek, CA
11.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Banana Leaf
Milpitas, CA
06.2014 - 10.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Nursing Prerequisites
Sierra College
Rocklin, CANursing
Grand Canyon University
Phoenix, AZManicure License -
My Li (Beauty School)
Sacramento, CA07.2019
General Education -
Casa Grande High School
Petaluma, CA06.2016
Skills
- POS system operations
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Safe Food Handling
- Upselling skills
- Advanced Wine Knowledge
- Fine dining experience
- Menu expertise
- Upscale dining expertise
- High-volume dining
- Cash Handling
- Communication
- Attention To Detail
- Teamwork
Timeline
Fine Dining Server
630 Park Steakhouse, Graton Casino & Resort
06.2022 - 06.2024
Server
The Cheesecake Factory
05.2022 - 05.2024
Server
Yard House Restaurant
07.2019 - 06.2022
Server
Cheesecake Factory
11.2016 - 08.2017
Server
Banana Leaf
06.2014 - 10.2016
Nursing Prerequisites
Sierra College
Nursing
Grand Canyon University
Manicure License -
My Li (Beauty School)
General Education -
Casa Grande High School