Amber Tornatore
Rochester
Summary
Dynamic Benefits Implementation Consultant at Paylocity with expertise in software implementation and client training. Proven track record of enhancing client satisfaction through tailored solutions and exceptional communication. Skilled in managing complex projects and maintaining compliance, ensuring seamless integration of benefit systems while fostering strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Benefits Implementation Consultant
Paylocity
08.2021 - Current
- Consistently work with companies largest revenue clients ($100K+) with complex benefit site builds.
- Gather benefit plan information and analyze data to develop customized benefit website for clients.
- Test site builds to identify any potential inaccuracies or issues to develop solutions and corrections.
- Maintained clear documentation of project progress, ensuring transparency among all contacts throughout the implementation process.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new benefit system (Bswift).
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Increased client retention with excellent communication and consistent follow-ups throughout the implementation process.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented system.
Implementation Specialist
Paychex
09.2019 - 08.2021
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with sales and clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Ensured accuracy with deductions being sent to payroll for employees by loading benefit information into HRIS.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
Senior Taxpay Specialist
Paychex
02.2014 - 09.2019
- Ensure balance between an Escrow control sheet and Checkbook on a daily basis.
- Process check and/or Electronic Fund Transfer (EFT) payments for Advantage clients.
- File State and Unemployment ammendments.
- Work closely with Agency Relations, Quality Assurance and processing departments to ensure accuracy and client satisfaction.
Account Manager
Paychex
08.2010 - 02.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Liaison between company contact and Insurance Carrier/GA.
- Work closely with HRG, sales, new case, payroll and processing departments to ensure accuracy and client satisfaction.
- Develop and maintain knowledge of industry trends, product offerings and compliance changes.
- Provide plan designs to clients from current and alternate carriers during renewal and off-cycle.
Education
Bachelor of Science - Finance
SUNY Brockport
Brockport05-2009
Skills
- Maintain Life/Accident/Health License
- Software implementation; Bswift, HRIS
- Implementation management
- Training clients on systems
Certification
Life, Accident and Health License
Timeline
Benefits Implementation Consultant
Paylocity
08.2021 - Current
Implementation Specialist
Paychex
09.2019 - 08.2021
Senior Taxpay Specialist
Paychex
02.2014 - 09.2019
Account Manager
Paychex
08.2010 - 02.2014
Bachelor of Science - Finance
SUNY Brockport
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