Amber Torres
Tracy,CA
Summary
Committed business professional with a proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
11
11
years of professional experience
Work History
Independent Business Owner/Hairstylist
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Works well in a team setting, providing support and guidance.
- Manages day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increases client satisfaction by providing personalized business solutions and exceptional customer service.
- Enhances reputation by delivering top-quality services and products ensuring repeat business from satisfied clients.
Sales Associate
Champs
08.2014 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Hostess
Texas Roadhouse
03.2013 - 06.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Accounting And Finance
University of Arizona Global Campus
Arizona06.2027
Cosmetology License -
Paul Mitchell, East Bay
Skills
- Extensive calendar management
- Outlook, Powerpoint, Word, Excel
- Organized and resourceful
- Relationship management
- Active listener
- Identify and develop best practices
- Manage budget and finances
- Manage inventory
- Data entry, editing, proofreading and grammar
- Ongoing training and development
Offering
- Honest
- Motivated
- Strong interpersonal skills
- Calm under stressful situations
- Detail-oriented
- Independent problem solver
- Creative; thinks outside the box
- Seeks workable solutions
- Flexible and calmly pivots
- Problem-solver
Personal Information
text
Timeline
Independent Business Owner/Hairstylist
08.2016 - Current
Sales Associate
Champs
08.2014 - 10.2015
Restaurant Hostess
Texas Roadhouse
03.2013 - 06.2014
Bachelor of Arts - Accounting And Finance
University of Arizona Global Campus
Cosmetology License -
Paul Mitchell, East Bay