Amber Torres
Hazlet,NJ
Summary
- A dedicated and dependable Key-holder at Pet Supplies Plus, with a strong track record of providing exceptional customer service. I am known for being responsible, personable, and quick on my feet, with strong problem-solving and communication skills. I am also familiar with computer systems, and passionate about ensuring that customers are valued, satisfied and overall have a positive experience.
- Compassionate Patient Observer with experience in supporting patient care through effective collaboration with healthcare teams. Known for attention to detail and problem-solving aptitude, ensuring a safe and comfortable environment for patients.
Overview
5
5
years of professional experience
Work History
Patient Observer
Hackensack Meridian Health Bayshore Medical Center
Holmdel, New Jersey
06.2025 - Current
- Monitored patient behavior and reported changes to nursing staff.
- Assisted with patient mobility and ensured comfort during observations.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with healthcare team to support patient care plans.
- Provided companionship through conversation and activities appropriate for the patient's condition.
- Assisted in maintaining an orderly environment by stocking supplies and keeping equipment clean.
- Assisted in the transfer of patients from beds to wheelchairs or gurneys.
Key Holder
Pet Supplies Plus
Hazlet, NJ
11.2021 - 06.2025
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Inspected physical condition of store premises to identify any maintenance issues.
- Replenished merchandise displays throughout the store as needed.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Assisted customers with product selection and resolving complaints.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Raritan Highschool
Hazlet, NJSkills
- Inventory management
- Strong social skills
- Cash handling
- Employee training
- Customer service
- Team leadership
- Performance monitoring
- Product knowledge
- Time management
- Attention to detail
- Customer satisfaction
- Team building and motivation
- Critical thinking
- Computer Skills
- Task prioritization
- Problem-solving aptitude
- Strategic planning
- Store maintenance
- Shelving
- Physical stamina
- Adaptable to changing demands
- Sales reporting
- Banking procedures
- Problem solving
- Multitasking
- Active listening
- Willingness to learn
- Effective communication
- Behavioral monitoring
- Conflict resolution
- Empathy display
- Active learning
Current Education
Brookdale Community College, September 2023 - Current
Certification
- BLS certified
Timeline
Patient Observer
Hackensack Meridian Health Bayshore Medical Center
06.2025 - Current
Key Holder
Pet Supplies Plus
11.2021 - 06.2025
High School Diploma -
Raritan Highschool