Amber Toth
Atlantic,PA
Summary
Dynamic leader and expert mixologist with a proven track record at Pub 76, enhancing customer satisfaction and boosting bar profitability through innovative menu development and exceptional service. Skilled in staff training and supervision, with a knack for creating a welcoming atmosphere. Achieved a significant increase in repeat business by mastering both mixology and customer service excellence.
Professional leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Bartender
Pub 76
01.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 8-10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar and Restaurant Manager
Pub 76
01.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Increased staff retention through effective hiring, training, and performance management practices.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Franklin High School
Franklin, PA06-1996
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Strong communication skills
- Managing cash register
- Cash handling
- Quality control standards
- Bar equipment maintenance
- Customer service
- Suggestive selling
- Advanced bartending techniques
- Social media marketing
- Retaining information
- Measurement accuracy
- Expert mixology
- Cost control
- Sanitation
- Blending techniques
- Menu development
- Sales promotion
- Sales and upselling techniques
- Preparing garnishes
- Promotional event execution
- Team leadership
- Reconciling cash drawers
- Garnish preparation
- Sharp memory
- Alcohol safety
- Drink pairing
- Safe food handling procedures
- Safe alcohol service
- Cocktail list development
- Mixology
- Customer service expertise
- Cash register operation
- Hospitality service expertise
- Highly reliable
- Staff management
- Outgoing personality
- Classic cocktails
- Food service
- Performance improvement
- Engaging personality
- Handling difficult customers
- Complex Problem-solving
- Responsible alcohol service
- Menu memorization
- Professional appearance
- New hire training
- Service-oriented mindset
- Team training and development
- Beverage preparation
- Clear and effective communication
- Basic accounting
- Inventory
- Payment processing
- Health codes compliance
- Aloha POS
- ABC standards
- Food running
- Sales expertise
- Order management
- Group reservations management
- Ordering procedures
- Creative mixology
- Food preparation
- Changing beer kegs
- Elegant food plating
- Dining room management
- Ordering bar supplies
- Bar operations management
- Excellent judgment
- Glassware management
- Identification verification
- Beer and wine recommendations
- Outstanding customer service
- Bar restocking
- Courteous
- Point of sale systems
Certification
RAMP Certified
Timeline
Head Bartender
Pub 76
01.2023 - Current
Bar and Restaurant Manager
Pub 76
01.2023 - Current
RAMP Certified
High School Diploma -
Franklin High School
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