Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Toussett

Philadelphia,PA

Summary

Versatile Trainer/Host and Service Engagement Trainer with a proven track record in brand building and enhancing customer engagement at Tapster and Target. Excels in clear verbal communication and adaptability, significantly improving new hire competencies and operational efficiency. Specializes in innovative training methods and exceptional service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Trainer/Host

Tapster
03.2024 - Current
  • Handle all incoming guests with direction on how to work the beer wall
  • Trains new workers on how to use the POS, pour drinks, and close the bar

Team Member/Service and Engagement Trainer

Target
09.2021 - 12.2023
  • Handles all retail duties including customer service, cashier work, and stocking merchandise
  • Trains new Target team members on front end service and engagement

Education

Associate of Arts - Health Sciences

Community College of Philadelphia
Philadelphia, PA
05-2025

Some College (No Degree) - Information Science and Technology

Temple University
Philadelphia, PA

GED -

Mariana Bracetti Academy Charter School
06.2019

Skills

  • Brand building and awareness
  • Clear verbal communication
  • Adaptability
  • New hire training

Certification

  • CPR certification with the Seaport Museum, issued in 2018

Timeline

Trainer/Host

Tapster
03.2024 - Current

Team Member/Service and Engagement Trainer

Target
09.2021 - 12.2023

Some College (No Degree) - Information Science and Technology

Temple University

GED -

Mariana Bracetti Academy Charter School

Associate of Arts - Health Sciences

Community College of Philadelphia

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