Summary
Overview
Work History
Education
Timeline
Generic

AMBER Towles

Pampa,TX

Summary

Possess a strong commitment to the company , eager to learn. Reliable and goal driven achiever who consistently strives to meet and exceed company expectations. Excellent problem-solving skills . Team player and willing to go the extra mile to benefit the company and the team .

Overview

13
13
years of professional experience

Work History

Field Support Agent

Resound Networks
07.2023 - Current
  • Recorded and maintained notes for each install and Offload
  • Troubleshot complex technical issues , minimizing disruptions to client operations.
  • Reduced downtime for clients with proactive maintenance of equipment and software solutions.
  • Collaborated with cross-functional teams to ensure consistent and reliable support for customers.
  • Focused on maximizing field technician satisfaction throughout all stages of the support process.
  • Assisted in product installations and configurations, ensuring optimal performance
  • Enhanced team efficiency by providing timely and accurate technical support to field agents.
  • Identified potential areas of improvement within existing systems, recommending upgrades or modifications as needed.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Checked all jobs before field technicians left site to ensure every install was up to Resound standards
  • Troubleshot issues with field technicians while on site.

Waitress

Ate Oh Six
02.2023 - 07.2023


  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.

Personal Banker

FirstBank Southwest
07.2019 - 12.2022
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.


  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Expanded client base by promoting new financial products.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Presented new and additional products and services to existing customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

Teller

FirstBank Southwest
08.2018 - 12.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.

HEAD TELLER / TELLER

WELLINGTON STATE BANK
07.2014 - 07.2015
  • Within 3 months was promoted to Head Teller; trained new employees in teller duties.
  • Provided excellent customer service with attentiveness to detail, tact and diplomacy in dealing with both customers and employees.
  • Processed retail deposits, loan payments, checking and savings account withdrawals and cashed checks.
  • Maintained adequate cash drawer at all times; ordered new money; in charge of vault transactions.
  • Balanced cash drawer in accordance with bank procedures and regulations including periodic batching of cashed checks and processed credit card cash advances.
  • Answered customer inquiries and referred customers to the proper service area for issues that could not be resolved at the teller line.
  • Provided additional products including cashier’s checks, personal money orders and assisted customers in accessing safety deposit boxes.
  • Maintained the highest level of confidentiality with all information obtained.
  • Promoted the bank’s products and services.
  • Represented the bank in a manner that maintained positive relations with all customers and co-workers.
  • Performed as a team member in allocating and coordinating work flow.
  • Contribute to the fulfillment of department and company objectives and goals.
  • Complied with all department and company policies, procedures and regulations.

SUBSTITUTE TEACHER

MIAMI ISD
11.2013 - 05.2014
  • Filled in on an as needed basis 3 to 4 times per week.
  • Prepared lesson plans and taught grade levels Pre-K to High School.

THE BUCKET Canadian
08.2013 - 05.2014
  • SERVER The Bucket is a bakery and café.
  • Worked the drive up window, ran the cash register, greeted costumers, and waited tables.
  • Assisted in expediting orders and made deliveries as necessary during busy times.

SERVER / BARTENDER / CASHIER

THE CATTLE EXCHANGE Canadian
05.2013 - 08.2013
  • Operated computer system, took orders, cashed out costumers, greeted costumers, ran the bar and waited tables.

SERVER

KNT CAFE
08.2012 - 08.2013
  • Greeted costumers, waited tables, washed dishes, helped with the cooking, and processed transactions.

CASHIER / SERVER

THE DIXIE CAFE
12.2012 - 05.2013
  • Took orders and entered them into the computer system.

Education

Diploma -

Dalhart High School
Dalhart, TX
2004

Timeline

Field Support Agent

Resound Networks
07.2023 - Current

Waitress

Ate Oh Six
02.2023 - 07.2023

Personal Banker

FirstBank Southwest
07.2019 - 12.2022

Teller

FirstBank Southwest
08.2018 - 12.2022

HEAD TELLER / TELLER

WELLINGTON STATE BANK
07.2014 - 07.2015

SUBSTITUTE TEACHER

MIAMI ISD
11.2013 - 05.2014

THE BUCKET Canadian
08.2013 - 05.2014

SERVER / BARTENDER / CASHIER

THE CATTLE EXCHANGE Canadian
05.2013 - 08.2013

CASHIER / SERVER

THE DIXIE CAFE
12.2012 - 05.2013

SERVER

KNT CAFE
08.2012 - 08.2013

Diploma -

Dalhart High School

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AMBER Towles